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Sound Station Duo

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Occasional Contributor

Sound Station Duo

Does anyone know is there some bit I have to enable to go on speaker dial access code and number to make a call. I can use the screen and will go out but when I dial the access code from speaker it fails
Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Sound Station Duo

Hello sofia837,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Contributor

Re: Sound Station Duo

Change the dialing pattern fix the problem now have another on a call after 1 minute the line disconnects looking for a timer in the Polycom can't find any that would disconnect after 1 minute. any suggestion.
Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Sound Station Duo

Hello Sofia,

I can only recommend again the  community's VoIP FAQ as it contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

You may want to work with whoever provides your SIP services to troubleshoot this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4