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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-09-2014 05:34 PM

HP Recommended

Hi 

 

Recently setup a polycom soundstation 5000 using avaya session manager. 

Current version we have 

Label:SIP

Version:3.2.3.1734

p/n:3150-11530-323

file:sip.id

 

our issue is that upon dialing a number in our office but we are getting a busy signal. We cannot connect to other extensions. 

1 REPLY 1

‎04-09-2014 08:49 PM

HP Recommended

Hello gadgetnet08,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains the following posts here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=

 

Above enables you to verify that the Device is actually having a valid registration with your SIP Server.

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

 

Above explains how to manipulate the Digitmap in order to dial certain numbers outside a North American Dial plan.

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

The last FAQ post above enables you to troubleshoot SIP signaling issues.

 

You may want to consider updating the unit to the latest UCS 4.0.6 Software by following:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

If all of the above and in addition the community search still do not get you any further please contact your Polycom reseller for support.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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