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Sound Station IP 560 SIP Headset Issues

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Occasional Visitor

Sound Station IP 560 SIP Headset Issues

I have the above stated phone. My issue is that the phone works fine however no matter what type of headset you attatach to it the thing will not allow you to speak through the headset. I have changed the headset, docking station, and cables. I am thinking at this point that the issue is within the phone. 

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1 REPLY 1
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Polycom Employee & Community Manager

Re: Sound Station IP 560 SIP Headset Issues

Hello WillMGeek,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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