Hello I have a Sound Station IP 7000 I am trying to get it to register with our PBX.
I have programmed a few different Polycom conference phones before without issue. This one for what ever reason will not allow me to change the register settings under Lines-> Server 1. I have factory reset it and cleared the Web config but I cannot change it. It has a 1 in the box. I can change it to the address I need i.e. sip.test.net and then I can click submit at the bottom and as soon as the menu comes back up it says Register: 1
It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes.
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone? Resolution: Please check here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's