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Sound Station IP 7000 Line Settings

Jastwood-Contivio.com
Occasional Visitor
‎08-26-2014 04:12 PM
‎08-26-2014 04:12 PM

Sound Station IP 7000 Line Settings

Hello I have a Sound Station IP 7000 I am trying to get it to register with our PBX.

I have programmed a few different Polycom conference phones before without issue. This one for what ever reason will not allow me to change the register settings under Lines-> Server 1. I have factory reset it and cleared the Web config but I cannot change it. It has a 1 in the box. I can change it to the address I need i.e. sip.test.net and then I can click submit at the bottom and as soon as the menu comes back up it says Register: 1 

 

 

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎08-26-2014 09:40 PM
‎08-26-2014 09:40 PM

Re: Sound Station IP 7000 Line Settings

Hello Jastwood-Contivio.com,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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