Sound Station IP7000 I cant see the menu provisioning server

Occasional Visitor

Sound Station IP7000 I cant see the menu provisioning server

I tried to upgrade the version 3.3.3 to 4 and in my phone dont have the option provisioning server.

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Polycom Employee & Community Manager

Re: Sound Station IP7000 I cant see the menu provisioning server

Hello @Emerson Silva,

welcome to the Polycom Community.

Its always useful to provide us with details like a photo or video so we can point out where you are going wrong.

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

The above contains details on all phone models.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Visitor

Re: Sound Station IP7000 I cant see the menu provisioning server

as you can see in my phone, the option Provisioning Server is not showing

Occasional Visitor

Re: Sound Station IP7000 I cant see the menu provisioning server

SteffenBaierUK

See attached the photos:

Message 4 of 5
Highlighted
Polycom Employee & Community Manager

Re: Sound Station IP7000 I cant see the menu provisioning server

Hello @Emerson Silva,

The verbiage for the menu's may be slightly different from the examples provided within the community simply because you are running such an ancient software.

 

As you can see in your uploaded pictures below the IP Gateway the Server Menu is offered. This is where you add the credentials to your Provisioning Server.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 5 of 5