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Sound Station IP7000 I cant see the menu provisioning server

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Occasional Visitor

Sound Station IP7000 I cant see the menu provisioning server

I tried to upgrade the version 3.3.3 to 4 and in my phone dont have the option provisioning server.

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4 REPLIES 4
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Polycom Employee & Community Manager

Re: Sound Station IP7000 I cant see the menu provisioning server

Hello @Emerson Silva,

welcome to the Polycom Community.

Its always useful to provide us with details like a photo or video so we can point out where you are going wrong.

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

The above contains details on all phone models.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Visitor

Re: Sound Station IP7000 I cant see the menu provisioning server

as you can see in my phone, the option Provisioning Server is not showing

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Occasional Visitor

Re: Sound Station IP7000 I cant see the menu provisioning server

SteffenBaierUK

See attached the photos:

Message 4 of 5
Highlighted
Polycom Employee & Community Manager

Re: Sound Station IP7000 I cant see the menu provisioning server

Hello @Emerson Silva,

The verbiage for the menu's may be slightly different from the examples provided within the community simply because you are running such an ancient software.

 

As you can see in your uploaded pictures below the IP Gateway the Server Menu is offered. This is where you add the credentials to your Provisioning Server.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5