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- HP Community
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- Re: Sound Station IP7000 configuration are not saving
Create an account on the HP Community to personalize your profile and ask a question
06-22-2016 05:34 AM
Hi All,
Could somebody advise on below problem.
I have an SoundStation IP7000 which i upgradedUC software and BootROM from:
SIP Software Version 3.3.3.0069
BootROM Software Version 4.3.1.0887
to:
UC Software Version 4.0.10.0689
BootROM Software Version 5.0.8.0935
For upgrading i used a TFTP server and as intermediar step i upgraded first to BootROOM 4.4.0B and UCS 4.0.6, all update process went well, during update of course all configurations where lost and when i tried to reconfigure SIP settings and Line settings on browser i had surprise that they are not saving.. and i don't get any eror on that... i itried to save them also manualy on device but it the same. when i press the save button just returns to previous settings without saving...
Did somebody encountered this problem? what resolution did you found?
Below my actual phone information:
Phone Information
Phone Model SoundStation IP 7000
Part Number 3111-40000-001 Rev:N
MAC Address 00:04:F2:EF:91:49
IP Address 10.66.90.100
UC Software Version 4.0.10.0689
BootROM Software Version 5.0.8.0935
Thank you
Daniel
Solved! Go to Solution.
Accepted Solutions
06-22-2016 05:50 AM
Hello Daniel,
welcome to the Polycom Community.
For now I would recommend to use UC Software 4.0.9 rather than the 4.0.10.
Please check future release notes as I do not have a date for a new release.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-22-2016 05:50 AM
Hello Daniel,
welcome to the Polycom Community.
For now I would recommend to use UC Software 4.0.9 rather than the 4.0.10.
Please check future release notes as I do not have a date for a new release.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-08-2017 07:46 AM
Hi Community
Where I Find the UC Software 4.0.9 complety for download?
I'm loogin in address beloow, but the .zip aren't complety, some files does not exist in the path.
08/06/2017 09:32:46 10.65.27.84:51922> TFTP> Exception on opening file 0004f2efeee2-boot.log for upload. 08/06/2017 09:32:27 10.65.27.84:32297> TFTP> File downloaded (1,66 KB). 08/06/2017 09:32:25 10.65.27.84:32297> TFTP> Downloading file 000000000000.cfg. 08/06/2017 09:32:25 10.65.27.84:57520> TFTP> File does not exist: 0004f2efeee2.cfg. 08/06/2017 09:32:25 10.65.27.84:28494> TFTP> File does not exist: updater.ld. 08/06/2017 09:32:25 10.65.27.84:33188> TFTP> File does not exist: 3111-40000-001.updater.ld. 08/06/2017 09:30:06 10.65.27.84:26611> TFTP> Exception on opening file 0004f2efeee2-app.log for upload.
I did download.
Polycom_UC_Software_4_0_9_rts21_N_release_sig_combined.zip
Polycom_UC_Software_4_0_9_rts21_N_release_sig_split.zip
This moment my Ip7000 has the version 4.0.10.0689.
Thanks
06-08-2017 07:56 AM
Hello Rafael,
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
The above explains => here <= what files are needed for an IP7000.
You should be running UC Software 4.0.11 or soon, once it is released, UC Software 4.0.12
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-08-2017 08:37 AM
Hi Steffen
But the link for download that your recomended are incomplete too.
Now, i can't this files:
08/06/2017 11:34:25 10.65.27.84:25304> TFTP> Failed to download file. 08/06/2017 11:34:21 10.65.27.84:16760> TFTP> File does not exist: sip_402.ld. 08/06/2017 11:34:21 10.65.27.84:20156> TFTP> File does not exist: 3111-40000-001.sip_402.ld. 08/06/2017 11:34:21 10.65.27.84:60449> TFTP> File downloaded (1,83 KB). 08/06/2017 11:34:21 10.65.27.84:60449> TFTP> Downloading file 000000000000.cfg. 08/06/2017 11:34:21 10.65.27.84:31627> TFTP> File does not exist: 0004f2efeee2.cfg. 08/06/2017 11:34:21 10.65.27.84:25304> TFTP> Downloading file 3111-40000-001.updater.ld. 08/06/2017 11:34:09 10.65.27.84:26033> TFTP> Failed to download file. 08/06/2017 11:34:05 10.65.27.84:38380> TFTP> File does not exist: sip_402.ld. 08/06/2017 11:34:05 10.65.27.84:26408> TFTP> File does not exist: 3111-40000-001.sip_402.ld. 08/06/2017 11:34:05 10.65.27.84:30976> TFTP> File downloaded (1,83 KB). 08/06/2017 11:34:05 10.65.27.84:30976> TFTP> Downloading file 000000000000.cfg. 08/06/2017 11:34:05 10.65.27.84:44096> TFTP> File does not exist: 0004f2efeee2.cfg. 08/06/2017 11:34:05 10.65.27.84:26033> TFTP> Downloading file 3111-40000-001.updater.ld. 08/06/2017 11:28:24 10.65.27.84:19237> TFTP> Exception on opening file 0004f2efeee2-app.log for upload. 08/06/2017 11:28:24 10.65.27.84:30036> TFTP> Exception on opening file 0004f2efeee2-app.log for upload. 08/06/2017 11:28:19 - Trivial FTP server started at port 69
Some idea to solve this?
06-08-2017 09:06 AM
Hello Rafael,
I am unsure why you or someone else would modify the 00000000000.cfg / <mac>.cfg but you must have changed the application aka this:
sip_402.ld
it should just look for a sip.ld or a part-number.sip.ld
If you download the original files as mentioned in my FAQ post and in addition the relevant updater files the upgrade / downgrade will work.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-08-2017 10:44 AM
Hi Steffen
After I tried the install UC_Software_4_1_1_rts8_AA and not has sucess becuase not find the file mencioned before, my IP7000 afeter reeboot, now acept the configurations.
So, for me is solved, I can save the configuration on IP 7000 version 4.0.10.0689, isn't need do a downgrade or Upgrade.
Thank for you help.
06-08-2017 11:23 AM
Hello Rafael,
UC Software 4.1.1. is for Lync only. UC Software 4.0.11 is for openSIP
If you struggle please open a support ticket.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Didn't find what you were looking for? Ask the community