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Sound Station IP7000 configuration are not saving

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Occasional Visitor

Sound Station IP7000 configuration are not saving

Hi All,

 

Could somebody advise on below problem.

I have an SoundStation IP7000 which i upgradedUC software and BootROM from:

SIP Software Version 3.3.3.0069

BootROM Software Version 4.3.1.0887

to:

UC Software Version 4.0.10.0689

BootROM Software Version 5.0.8.0935

 

For upgrading i used a TFTP server and as intermediar step i upgraded first to BootROOM 4.4.0B and UCS 4.0.6, all update process went well, during update of course all configurations where lost and when i tried to reconfigure SIP settings and Line settings on browser i had surprise that they are not saving.. and i don't get any eror on that... i itried to save them also manualy on device but it the same. when i press the save button just returns to previous settings without saving...

Did somebody encountered this problem? what resolution did you found?

Below my actual phone information:

Phone Information

Phone Model SoundStation IP 7000

Part Number 3111-40000-001 Rev:N

MAC Address 00:04:F2:EF:91:49

IP Address 10.66.90.100

UC Software Version 4.0.10.0689

BootROM Software Version 5.0.8.0935

 

Thank you

Daniel

Message 1 of 9
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Sound Station IP7000 configuration are not saving

Hello Daniel,

welcome to the Polycom Community.

For now I would recommend to use UC Software 4.0.9 rather than the 4.0.10.

 

Please check future release notes as I do not have a date for a new release.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 9
8 REPLIES 8
Highlighted
Polycom Employee & Community Manager

Re: Sound Station IP7000 configuration are not saving

Hello Daniel,

welcome to the Polycom Community.

For now I would recommend to use UC Software 4.0.9 rather than the 4.0.10.

 

Please check future release notes as I do not have a date for a new release.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 9
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Occasional Visitor

Re: Sound Station IP7000 configuration are not saving

Hi Steffen,

For me worked thank you..

 

Daniel

Message 3 of 9
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Occasional Visitor

Re: Sound Station IP7000 configuration are not saving

Hi Community

 

Where I Find the UC Software 4.0.9 complety for download?

 

I'm loogin in address beloow, but the .zip aren't complety, some files does not exist in the path.

08/06/2017 09:32:46 10.65.27.84:51922> TFTP> Exception on opening file 0004f2efeee2-boot.log for upload.
08/06/2017 09:32:27 10.65.27.84:32297> TFTP> File downloaded (1,66 KB).
08/06/2017 09:32:25 10.65.27.84:32297> TFTP> Downloading file 000000000000.cfg.
08/06/2017 09:32:25 10.65.27.84:57520> TFTP> File does not exist: 0004f2efeee2.cfg.
08/06/2017 09:32:25 10.65.27.84:28494> TFTP> File does not exist: updater.ld.
08/06/2017 09:32:25 10.65.27.84:33188> TFTP> File does not exist: 3111-40000-001.updater.ld.
08/06/2017 09:30:06 10.65.27.84:26611> TFTP> Exception on opening file 0004f2efeee2-app.log for upload.

 

http://support.polycom.com/content/support/North_America/USA/en/support/voice/soundstation_ip_series...

 

 

I did download.

Polycom_UC_Software_4_0_9_rts21_N_release_sig_combined.zip

Polycom_UC_Software_4_0_9_rts21_N_release_sig_split.zip

 

 

This moment my Ip7000 has the version 4.0.10.0689.

 

 

Thanks

Message 4 of 9
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Polycom Employee & Community Manager

Re: Sound Station IP7000 configuration are not saving

Hello Rafael,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

The above explains => here <= what files are needed for an IP7000.

 

You should be running UC Software 4.0.11 or soon, once it is released, UC Software 4.0.12

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 9
Highlighted
Occasional Visitor

Re: Sound Station IP7000 configuration are not saving

Hi Steffen

 

But the link for download that your recomended are incomplete too.

 

Now, i can't this files:

 

08/06/2017 11:34:25 10.65.27.84:25304> TFTP> Failed to download file.
08/06/2017 11:34:21 10.65.27.84:16760> TFTP> File does not exist: sip_402.ld.
08/06/2017 11:34:21 10.65.27.84:20156> TFTP> File does not exist: 3111-40000-001.sip_402.ld.
08/06/2017 11:34:21 10.65.27.84:60449> TFTP> File downloaded (1,83 KB).
08/06/2017 11:34:21 10.65.27.84:60449> TFTP> Downloading file 000000000000.cfg.
08/06/2017 11:34:21 10.65.27.84:31627> TFTP> File does not exist: 0004f2efeee2.cfg.
08/06/2017 11:34:21 10.65.27.84:25304> TFTP> Downloading file 3111-40000-001.updater.ld.
08/06/2017 11:34:09 10.65.27.84:26033> TFTP> Failed to download file.
08/06/2017 11:34:05 10.65.27.84:38380> TFTP> File does not exist: sip_402.ld.
08/06/2017 11:34:05 10.65.27.84:26408> TFTP> File does not exist: 3111-40000-001.sip_402.ld.
08/06/2017 11:34:05 10.65.27.84:30976> TFTP> File downloaded (1,83 KB).
08/06/2017 11:34:05 10.65.27.84:30976> TFTP> Downloading file 000000000000.cfg.
08/06/2017 11:34:05 10.65.27.84:44096> TFTP> File does not exist: 0004f2efeee2.cfg.
08/06/2017 11:34:05 10.65.27.84:26033> TFTP> Downloading file 3111-40000-001.updater.ld.
08/06/2017 11:28:24 10.65.27.84:19237> TFTP> Exception on opening file 0004f2efeee2-app.log for upload.
08/06/2017 11:28:24 10.65.27.84:30036> TFTP> Exception on opening file 0004f2efeee2-app.log for upload.
08/06/2017 11:28:19 - Trivial FTP server started at port 69

 

 

Some idea to solve this?

 

Message 6 of 9
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Polycom Employee & Community Manager

Re: Sound Station IP7000 configuration are not saving

Hello Rafael,

I am unsure why you or someone else would modify the 00000000000.cfg / <mac>.cfg but you must have changed the application aka this:

 

sip_402.ld

it should just look for a sip.ld or a part-number.sip.ld

 

If you download the original files as mentioned in my FAQ post and in addition the relevant updater files the upgrade / downgrade will work.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 9
Highlighted
Occasional Visitor

Re: Sound Station IP7000 configuration are not saving

Hi Steffen


After I tried the install UC_Software_4_1_1_rts8_AA and not has sucess becuase not find the file mencioned before, my IP7000 afeter reeboot, now acept the configurations.


So, for me is solved, I can save the configuration on IP 7000 version 4.0.10.0689, isn't  need do a downgrade or Upgrade.

Thank for you help.

Message 8 of 9
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Polycom Employee & Community Manager

Re: Sound Station IP7000 configuration are not saving

Hello Rafael,

UC Software 4.1.1. is for Lync only. UC Software 4.0.11 is for openSIP

 

If you struggle please open a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 9