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Sound station IP 6000

Twowitnesses
Frequent Visitor

Sound station IP 6000

Hello 

we have registered the above as a SIP device to a Mitel MCD. It works fine as an extension however when dialling over the ISDN 30 the last two digits dialled are dropped. This isn't a Mitel issue as the settings have been checked on a 3CX SIP which works.

i have read somewhere our unit needs a software upgrade.

so I've  downloaded the files required from the Polycom web site and dropped them on the Mitel's TFTP server but it hasn't worked.

 

im confused the manuals mention a MAC address.cfg file how do I create this.

 

any help much appreciated

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Sound station IP 6000

Hello twowitness,

welcome to the Polycom Community.

Our VoIP FAQ or the Admin Guides accompanying the downloadable software contain all this information.

 

In regards of upgrading / provisioning please check this FAQ post:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download Software?
Resolution: Please check => here <=

 

to answer you <ma>.cfg question please check this:

 

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

 

In regards how many digits you can dial I do not understand the relevance of the 3CX. Do you mean when the SSIP6000 was connected to the 3CX it could dial longer digits strings?

 

You may want to check this post here:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

ResolutionPlease check => here <=



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Twowitnesses
Frequent Visitor

Re: Sound station IP 6000

Thanks for your reply.

 

the Mitel settings for the 6000 are the same also for a SIP softphone, a 3CX. the 3CX can dial out with no problems but the Polycom soundstation 6000 can't. say i dial 020 7870 7024 only the 0207870 70 is being sent to line.  does this need a upgrade? currently it is 3.3.3

 

Thanks

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Sound station IP 6000

Hello,

Just follow the third link I posted as you need to change your digitmap for a UK dialplan.

Best regards

Steffen Baier
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Twowitnesses
Frequent Visitor

Re: Sound station IP 6000

Hi

 

I'm sorry the digit map makes no sense to me.  i dial 9 on the PBX so what should my digit map look like pls.

Message 5 of 5