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Sound station IP 7000 Update

Occasional Visitor

Sound station IP 7000 Update

I have been trying upgrade my IP 7000 series phones from to the latest available compatible release  (Which is 4.0.7 according to your documentation). I have downloaded 10 versions in-between the currently installed version and 4.0.7 and have only bene able to update the phones up to All other compatible versions show up as "Image not compatible with the phone" I have followed all the documentation I can find. As you can see, I was able to complete an update, so my process is fine. It just seems that the images are not compatible. I am not sure what else to try at this point.


Please advise,


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Polycom Employee & Community Manager

Re: Sound station IP 7000 Update

Hello ctsadmin,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Jan 04, 2013 Question: What does the message "Image is not compatible" mean?

Resolution: Please check => here <=


Above explains the root cause for the message being displayed as not following the guide.


Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Above also details how to upgrade the software.


The communty search functionality displays multiple results => here <= in addition.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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