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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

I'm just testing a SoundPoint 321 handset and I have it up and running although when I go to dial a number the prompt shows as 'sip:', entering the same digit twice turns it from a number to a letter. Is their anyway to turn this off so only numbers can be entered? It's a pain when dialling any number with a double digit.

 

The handset is running v4.0.1

 

Kind regards,

 

Tom

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Tom,

 

is the phone registered ? The FAQ contains a post for this.

 

Turn URL dialing off, there are a few posts here in the community as well.

 

Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Tom,

 

is the phone registered ? The FAQ contains a post for this.

 

Turn URL dialing off, there are a few posts here in the community as well.

 

Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Ahh, I have been playing around with the phones as you see from my other posts and thought this one would be an easy win. You were right, the handset wasn't registered and the issue goes away once it is!

 

Many thanks,

 

Tom

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