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SoundPoint 331 hearing impaired use

Occasional Contributor

SoundPoint 331 hearing impaired use

We just installed a new system (Fonality) and deployed Soundpoint 331's.  I have a hearing aid user that says she cannot hear with the OEM handset.  If she turns the volume up all the way during the call... it is better... but the setting goes away after she hangs up.  Is there an upgraded handset or appliance we can connect to the 331?

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Polycom Employee & Community Manager

Re: SoundPoint 331 hearing impaired use

Hello Techoma,


welcome to the Polycom Community.


As far as I am aware all handsets supplied with the Polycom SoundPoint / SoundStation IP range supports magnetic coupling - for those hearing devices that support this method of connectivity (HAC).


Headset and Hearing Aid Compatibility:


  •  Dedicated RJ-9 headset port - Amplified headsets are recommended
  • Compliant with ADA Section 508 Recommendations: Subpart B 1194.23 (all)
  • Hearing Aid Compatible (HAC) handset for magnetic coupling to approved HAC hearing aids
  • Compatibility with commercially-available TTY adapter equipment

The Volume on the Handset should persist after a call has been placed.


Best Regards


Steffen Baier


Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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