Plantronics + Polycom. Now together as Poly Logo

SoundPoint Auto Answer - Broadsoft PBX

SOLVED
Valued Contributor

SoundPoint Auto Answer - Broadsoft PBX

Hi All

 

Is it possible for the soundpoint IP phones attached to a Broadsoft PBX, to be configured to auto answer in the config files?  I have searched and have confliting answers, some say it can be done:

 

Add these two lines to the CFG file:

<alertInfo voIpProt.SIP.alertInfo.1.value="Ring Answer" voIpProt.SIP.alertInfo.1.Class="4" />

<RING_ANSWER se.rt.4.name="Ring Answer" se.rt.4.type="ring-answer" se.rt.4.timeout="2000" se.rt.4.ringer="2" se.rt.4.callWait="6" se.rt.4.mod="1"/>
 
some say it cant:
 
 
only the VVX1500 can be used by this method all other phones only utilize the SIP Info header method
 
Can someone from Polycom please verify if it can be done - if so do you have a sample config file?
 
Thanks in advance for any answers I get...
 
Cheers
 
Dave
Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
Polycom Employee & Community Manager

Re: SoundPoint Auto Answer - Broadsoft PBX

Hello Dave,

only the VVX has this Auto Answer feature implemented and this is not a feature on the "normal" SPIP / SSIP phones.

 

There is no way to set this via a configuration file and only the SIP header is a suitable solution.

 

For any changes to the standard software a feature request has to be submitted via your Polycom reseller. This is outlined in the FAQ.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 5
4 REPLIES 4
Valued Contributor

Re: SoundPoint Auto Answer - Broadsoft PBX

Sorry forgot to add - firmware isnt really important - have tried on both 3.1.1 and 4.0.1 firmwares but to no avail!.....

 

Cheers

 

Dave

Message 2 of 5
Polycom Employee & Community Manager

Re: SoundPoint Auto Answer - Broadsoft PBX

Hello Dave,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=


I would seriously suggest to test this with a current software like UCS 4.0.4.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 5
Valued Contributor

Re: SoundPoint Auto Answer - Broadsoft PBX

Thanks for the reply...... is there any way of doing this WITHOUT using SIP INFO headers??

 

Why is the VVX series able to allow auto answer without SIP INFO headers yet the SoundPoint xxx cant?? Surely there is just a simple edit to a config file that would allow such an action without header manipulation???

 

Cheers

 

Dave

Message 4 of 5
Polycom Employee & Community Manager

Re: SoundPoint Auto Answer - Broadsoft PBX

Hello Dave,

only the VVX has this Auto Answer feature implemented and this is not a feature on the "normal" SPIP / SSIP phones.

 

There is no way to set this via a configuration file and only the SIP header is a suitable solution.

 

For any changes to the standard software a feature request has to be submitted via your Polycom reseller. This is outlined in the FAQ.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 5