Solved: Re: SoundPoint Auto Answer - Broadsoft PBX

davem2626 · ‎10-10-2013

Hi All

Is it possible for the soundpoint IP phones attached to a Broadsoft PBX, to be configured to auto answer in the config files? I have searched and have confliting answers, some say it can be done:

Add these two lines to the CFG file:

<alertInfo voIpProt.SIP.alertInfo.1.value="Ring Answer" voIpProt.SIP.alertInfo.1.Class="4" />

<RING_ANSWER se.rt.4.name="Ring Answer" se.rt.4.type="ring-answer" se.rt.4.timeout="2000" se.rt.4.ringer="2" se.rt.4.callWait="6" se.rt.4.mod="1"/>

some say it cant:

only the VVX1500 can be used by this method all other phones only utilize the SIP Info header method

Can someone from Polycom please verify if it can be done - if so do you have a sample config file?

Thanks in advance for any answers I get...

Cheers

Dave

davem2626 · ‎10-10-2013

Sorry forgot to add - firmware isnt really important - have tried on both 3.1.1 and 4.0.1 firmwares but to no avail!.....

Cheers

Dave

SteffenBaierUK · ‎10-10-2013

Hello Dave,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=

I would seriously suggest to test this with a current software like UCS 4.0.4.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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davem2626 · ‎10-10-2013

Thanks for the reply...... is there any way of doing this WITHOUT using SIP INFO headers??

Why is the VVX series able to allow auto answer without SIP INFO headers yet the SoundPoint xxx cant?? Surely there is just a simple edit to a config file that would allow such an action without header manipulation???

Cheers

Dave

SteffenBaierUK · ‎10-10-2013

Hello Dave,

only the VVX has this Auto Answer feature implemented and this is not a feature on the "normal" SPIP / SSIP phones.

There is no way to set this via a configuration file and only the SIP header is a suitable solution.

For any changes to the standard software a feature request has to be submitted via your Polycom reseller. This is outlined in the FAQ.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.