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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi All

 

Is it possible for the soundpoint IP phones attached to a Broadsoft PBX, to be configured to auto answer in the config files?  I have searched and have confliting answers, some say it can be done:

 

Add these two lines to the CFG file:

<alertInfo voIpProt.SIP.alertInfo.1.value="Ring Answer" voIpProt.SIP.alertInfo.1.Class="4" />

<RING_ANSWER se.rt.4.name="Ring Answer" se.rt.4.type="ring-answer" se.rt.4.timeout="2000" se.rt.4.ringer="2" se.rt.4.callWait="6" se.rt.4.mod="1"/>
 
some say it cant:
 
 
only the VVX1500 can be used by this method all other phones only utilize the SIP Info header method
 
Can someone from Polycom please verify if it can be done - if so do you have a sample config file?
 
Thanks in advance for any answers I get...
 
Cheers
 
Dave
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Dave,

only the VVX has this Auto Answer feature implemented and this is not a feature on the "normal" SPIP / SSIP phones.

 

There is no way to set this via a configuration file and only the SIP header is a suitable solution.

 

For any changes to the standard software a feature request has to be submitted via your Polycom reseller. This is outlined in the FAQ.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

4 REPLIES 4
HP Recommended

Sorry forgot to add - firmware isnt really important - have tried on both 3.1.1 and 4.0.1 firmwares but to no avail!.....

 

Cheers

 

Dave

HP Recommended

Hello Dave,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=


I would seriously suggest to test this with a current software like UCS 4.0.4.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks for the reply...... is there any way of doing this WITHOUT using SIP INFO headers??

 

Why is the VVX series able to allow auto answer without SIP INFO headers yet the SoundPoint xxx cant?? Surely there is just a simple edit to a config file that would allow such an action without header manipulation???

 

Cheers

 

Dave

HP Recommended

Hello Dave,

only the VVX has this Auto Answer feature implemented and this is not a feature on the "normal" SPIP / SSIP phones.

 

There is no way to set this via a configuration file and only the SIP header is a suitable solution.

 

For any changes to the standard software a feature request has to be submitted via your Polycom reseller. This is outlined in the FAQ.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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