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SoundPoint IP 321 Firmware

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mloiterman
mloiterman
Occasional Visitor
‎02-12-2018 03:45 PM
‎02-12-2018 03:45 PM

SoundPoint IP 321 Firmware

I have 5 SoundPoint IP 321 devices with Part Number 2345-12360-001 Rev:C.

 

Three of them have successfully upgraded via the web GUI to:

UC Software Version 4.0.13.1445

BootROM Software Version 5.0.13.0801

 

My method of upgrading is to log into the device's GUI via the IP addres, go to Utilities, select Software Update, click on Check for Updates, and then chose version 4.0.13.1445.

 

For some reason, two of the phones will not update via the web gui and appear stuck at:

UC Software Version 4.0.4.2906

BootROM Software Version 4.4.0.0080

 

The phones share Part Number and Revision, so I'm having a hard time understanding why some will upgrade and some will not.

 

I have reset the phones to factory defaults multiple times, but the phones will not upgrade.

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SteffenBaierUK
Polycom Employee & Community Manager SteffenBaierUK Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎02-12-2018 11:28 PM
‎02-12-2018 11:28 PM

Re: SoundPoint IP 321 Firmware

Hello @mloiterman,

welcome to the Polycom Community.

Maybe posting some logs of these units would provide an insight into the issue ?

 

You can always setup a local provisioning server and try the upgrade locally.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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