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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-12-2018 04:45 PM

HP Recommended

I have 5 SoundPoint IP 321 devices with Part Number 2345-12360-001 Rev:C.

 

Three of them have successfully upgraded via the web GUI to:

UC Software Version 4.0.13.1445

BootROM Software Version 5.0.13.0801

 

My method of upgrading is to log into the device's GUI via the IP addres, go to Utilities, select Software Update, click on Check for Updates, and then chose version 4.0.13.1445.

 

For some reason, two of the phones will not update via the web gui and appear stuck at:

UC Software Version 4.0.4.2906

BootROM Software Version 4.4.0.0080

 

The phones share Part Number and Revision, so I'm having a hard time understanding why some will upgrade and some will not.

 

I have reset the phones to factory defaults multiple times, but the phones will not upgrade.

1 REPLY 1

‎02-13-2018 12:28 AM

HP Recommended

Hello @mloiterman,

welcome to the Polycom Community.

Maybe posting some logs of these units would provide an insight into the issue ?

 

You can always setup a local provisioning server and try the upgrade locally.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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