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SoundPoint IP 321 Firmware

Occasional Visitor

SoundPoint IP 321 Firmware

I have 5 SoundPoint IP 321 devices with Part Number 2345-12360-001 Rev:C.


Three of them have successfully upgraded via the web GUI to:

UC Software Version

BootROM Software Version


My method of upgrading is to log into the device's GUI via the IP addres, go to Utilities, select Software Update, click on Check for Updates, and then chose version


For some reason, two of the phones will not update via the web gui and appear stuck at:

UC Software Version

BootROM Software Version


The phones share Part Number and Revision, so I'm having a hard time understanding why some will upgrade and some will not.


I have reset the phones to factory defaults multiple times, but the phones will not upgrade.

Message 1 of 2
Polycom Employee & Community Manager

Re: SoundPoint IP 321 Firmware

Hello @mloiterman,

welcome to the Polycom Community.

Maybe posting some logs of these units would provide an insight into the issue ?


You can always setup a local provisioning server and try the upgrade locally.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2