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SoundPoint IP 331 does not send HOLD update when there is MOH when holding.

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Occasional Visitor

SoundPoint IP 331 does not send HOLD update when there is MOH when holding.

Holding from phone, HOLD update is not being sent (to freeswitch) when there is MOH being played. It only offers the MOH media.

 

SoundPoint IP 331

SIP 4.0.4.2906

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Polycom Employee & Community Manager

Re: SoundPoint IP 331 does not send HOLD update when there is MOH when holding.

Hello superducky,

welcome to the Polycom Community.

 

I am not fully sure what you are describing below.

The community's VoIP => FAQ <= contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

The troubleshooting 3 section describes how our phone sends a HOLD to the Server and how we retrieve the call and how a special parameter for RFC 2543 can be used.

 

Please provide more details.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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