Holding from phone, HOLD update is not being sent (to freeswitch) when there is MOH being played. It only offers the MOH media.
SoundPoint IP 331
welcome to the Polycom Community.
I am not fully sure what you are describing below.
The community's VoIP => FAQ <= contains this post here:
Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?
Resolution: Please check => here <=
The troubleshooting 3 section describes how our phone sends a HOLD to the Server and how we retrieve the call and how a special parameter for RFC 2543 can be used.
Please provide more details.
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