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SoundPoint IP 335 Call forwarding issue

getRdone161
Occasional Advisor

SoundPoint IP 335 Call forwarding issue

Our SoundPoint IP 335 will not allow us to forward calls from the handsets using the menu keys?  They refuse to allow me to enter another extension or phone number.  I get a "Contact" on the screen but no option to add a phone number or extension with a "OK" to accept it at the handset, only "Cancell".  The handset won't accept anything but I know the browser interface on the phone is set up to allow this feature.

I'm scratching my head on this one?

 

UC Software Version 4.0.9.0509 BootROM Software Version 5.0.9.0001

 

I can forward all calls only if I goto the browser interface and manually type a number in the "Call Diversion" field see attached pic.  Could this be a function of my PBX that is not allowing this feature to work?  Any ideas on how to troubleshoot this issue? Thanks in Advance!

 

 

 

 

 

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: SoundPoint IP 335 Call forwarding issue

Hello getRdone161,

welcome back to the Polycom Community.

The community's search functionality finds this post => here <=

 

You can use the workaround mentioned in there and the fix for this will be in the next 4.0.11 software (no date as of yet).

 

If this is urgent please work with your Polycom reseller and quote VOIP-112685 in order to receive a hotfix.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
getRdone161
Occasional Advisor

Re: SoundPoint IP 335 Call forwarding issue

I'm fixing to try the work around but I did notice something.  The "OK" button only is available to forward if a extension or phone number is 4 digits or greater. The problem is if I am forwarding to one of our internal extensions that is 3 digits long then, there is no "OK button on the forward options to enable the feature. I will try the work aroud and see how that works too.

 

Message 3 of 4
getRdone161
Occasional Advisor

Re: SoundPoint IP 335 Call forwarding issue

Well I have confirmed this is a problem and was able to duplicate it with the info in the original thread above.

Message 4 of 4