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SoundPoint IP 335 HD - Reset Password

Occasional Visitor

SoundPoint IP 335 HD - Reset Password

I just bought a SoundPoint IP 335 HD phone to hook into our company's Ring Central phone system.  RC was unable to reset the password to factory reset and suggested I contact Polycom.  I tried Polycom's number but can only get support if a reseller (which I am not).  Can you help me clear the password on phone so I can reset it and use it?

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: SoundPoint IP 335 HD - Reset Password

Hello Fish,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

Please contact the person who sold you the phone .

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Visitor

Re: SoundPoint IP 335 HD - Reset Password

removed by the moderator

Message 3 of 4
Polycom Employee & Community Manager

Re: SoundPoint IP 335 HD - Reset Password

Hello all,

as already explained we do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

The above is also stated in the Read First: Welcome to the Polycom VoIP Forum

If this is not possible please contact your Polycom reseller or the person you purchased the phone from.

We will therefore remove any post replying to this that will publicly explain how to remove the password.

 

Replies to this post have been blocked and we will consider banning users that keep replying to these posts.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4