I just bought a SoundPoint IP 335 HD phone to hook into our company's Ring Central phone system. RC was unable to reset the password to factory reset and suggested I contact Polycom. I tried Polycom's number but can only get support if a reseller (which I am not). Can you help me clear the password on phone so I can reset it and use it?
Hello Fish,
welcome to the Polycom Community.
We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.
Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.
Please contact the person who sold you the phone .
We will remove any post replying to this that will publicly explain how to remove the password.
Best Regards
Steffen Baier
Polycom Global Services
removed by the moderator
Hello all,
as already explained we do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.
Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.
If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here
The above is also stated in the Read First: Welcome to the Polycom VoIP Forum
If this is not possible please contact your Polycom reseller or the person you purchased the phone from.
We will therefore remove any post replying to this that will publicly explain how to remove the password.
Replies to this post have been blocked and we will consider banning users that keep replying to these posts.
Best Regards
Steffen Baier
Polycom Global Services