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SoundPoint IP 335 Issue

Occasional Visitor

SoundPoint IP 335 Issue

Good afternoon. I have a SoundPoint IP 335 that seems to dial 800 when the receiver is picked up. For example, I pick up the receiver to make a call and get an error from my VoIP system that I'm not permitted to dial a number - looking on the screen reveals it tried to dial 800. I can end that call (with the receiver still off the hook) and then dial a number a hit Dial and it works fine, but for some reason it tries 800 first. Has this happened to anyone else before? It's only one phone that does this.

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Polycom Employee & Community Manager

Re: SoundPoint IP 335 Issue

Hello Logan-YL,

welcome to the Polycom Community.

It is always useful to post the currently used software version.


The UCS Admin Guide 4.1.0 shows on page 139 the section:


Enabling Automatic Off-Hook Call Placement


Above is most likely active on this phone.


Please check with whoever programmed your phones or follow via the Admin guide on how to remove this functionality.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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