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SoundPoint IP 335 - Reset Password and Config

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Occasional Visitor

SoundPoint IP 335 - Reset Password and Config

Hardware:

SoundPoint IP 335

2345-12375-001 REV A

Boot Block: 3.0.2.0024

Updater: 5.0.2.12692

SIP Version: 4.0.2.11307

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We had this phone provisioned with a provider, and we were able to login and perform administrative functions on the phone. When we switched providers, the new provider has apparently changed the admin password and we are now not able to login to the device as an admin to perform admin functions.

 

Removed by Mod

 

We are looking for suggestions on how to unlock this phone/clear the configuration short of having to argue with our provider for countless hours, just to get our hardware back.

 

Thanks in advance.

Message 1 of 3
2 REPLIES 2
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Polycom Employee & Community Manager

Re: SoundPoint IP 335 - Reset Password and Config

Hello chesselrode,

 

welcome to the Polycom Community.

 

We do not disclose in public how to reset the Phones if the Admin Password is lost.

 

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

 

The procedure that you have been provided with(I have removed the reference!)  works if applied to the phone when the countdown is shown.

 

Please liaise with your provider for further details.

 

We will remove any post replying to this that will publicly explain how to remove the password.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
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Occasional Visitor

Re: SoundPoint IP 335 - Reset Password and Config

Just bought 4 IP 335's

 

Found the unlock codes !

 

 

Message 3 of 3