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SoundPoint IP 335 - flashing light and new messages

Occasional Visitor

SoundPoint IP 335 - flashing light and new messages



My company has given me a SoundPoint IP 335 and i cannot seem to clear the 'new message' alert or red flashing light that keeps scrolling across the display. 


I have gone into the Message Center and see Urgent, New, Old all of which have a 0 beside them, while the display shows 42 new messages on the display. If i go ahead and press clear on any of the options (Urgent, New, Old) the red light and scrolling test will stop for a short time. But it always returns. 


Is this something I need my company to resolve or is there a menu i can go through to get this sorted?



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Polycom Employee & Community Manager

Re: SoundPoint IP 335 - flashing light and new messages

Hello @NeedHelp,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC server.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2