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SoundPoint IP 550

Occasional Visitor

SoundPoint IP 550

I have a SoundPoint IP 550 and when a am dialing a number if I don't punch the button quick enough the phone times out on me so I have to hang up and start dialing again. I would like to extend the time between pushing buttons if it si possible to so so. Does any one know how to accomplish this?

Message 1 of 2
Polycom Employee & Community Manager

Re: SoundPoint IP 550

Hello joexmartinez,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

ResolutionPlease check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2