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SoundPoint IP 650 / Expansion Module - Speed Dial Order on the Line Keys

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SoundPoint IP 650 / Expansion Module - Speed Dial Order on the Line Keys

Running into a Line Ordering issue with SoundPoint IP 650 running 4.0.11.0583

 

I have 1 line and 17 Speed dials (mapped to EFK).

Speed Dials are labeled:

1 , 2, 3, --> 10, SEC1 , SEC2 , SEC3,SEC4 , Lvl1 , Lvl2 ,Lvl3

I did read through this  FAQ

 

I am trying to show them in this order (Starting from Line Key 2):

1 , 2, 3, --> 10, SEC1 , SEC2 , SEC3,SEC4, , L1 , L2 ,L3

They always show up in this order:

 

1, 10, Sec1,Sec2,Sec3,Sec4,L1,L2,L3,L4,2 ,3 --> 9

 

Snippets of my config:

 

 

 

<?xml version="1.0" standalone="yes"?>
<directory>
	<item_list>
		<item>
			<fn>1</fn>
			<ct>!Polycom1</ct>
			<sd>1</sd>
                </item>
		<item>
			<fn>12</fn>
			<ct>!Polycom12</ct>
			<sd>2</sd>
                </item>
                <item>
                        <fn>3</fn>
                        <ct>!Polycom3</ct>
                        <sd>3</sd>
                </item>
 		<item>
                        <fn>4</fn>
                        <ct>!Polycom4</ct>
                        <sd>4</sd>
                </item>
                <item>
                        <fn>5</fn>
                        <ct>!Polycom5</ct>
                        <sd>5</sd>
                </item>
                <item>
                        <fn>6</fn>
                        <ct>!Polycom6</ct>
                        <sd>6</sd>
                </item>
                <item>
  <feature>
    <feature.acdAgentAvailability feature.acdAgentAvailability.enabled="%FEATURE_SYNC_ACD%" />
    <feature.acdLoginLogout feature.acdLoginLogout.enabled="%FEATURE_SYNC_ACD%" />
    <feature.acdServiceControlUri feature.acdServiceControlUri.enabled="%FEATURE_SYNC_ACD%" />
    <feature.acdPremiumUnavailability feature.acdPremiumUnavailability.enabled="%FEATURE_SYNC_ACD%" />
    
     <feature.nWayConference feature.nWayConference.enabled="1"/>
    <feature.directedCallPickup feature.directedCallPickup.enabled="1"  call.directedCallPickupMethod="legacy"/>
    <feature.callPark feature.callPark.enabled="1" call.parkedCallRetrieveMethod="legacy"/>
    <feature.directory feature.directory.enabled="1" />
    <feature.enhancedFeatureKeys feature.enhancedFeatureKeys.enabled="1"></feature.enhancedFeatureKeys>  
  </feature>


<call call.callsPerLineKey="24">
  </call>


<lineKey lineKey.reassignment.enabled="1"
		lineKey.1.category="line" lineKey.1.index="1" 
		lineKey.2.category="speedDial" lineKey.2.index="1"
		lineKey.3.category="speedDial" lineKey.3.index="2"
		lineKey.4.category="speedDial" lineKey.4.index="3"
		lineKey.5.category="speedDial" lineKey.5.index="4"
		lineKey.6.category="speedDial" lineKey.6.index="5" />
		



<efk>
     <version efk.version="2" />
     <efklist
     efk.efklist.8.status="1"
	efk.efklist.5.label="Level3-1"
	efk.efklist.16.label="Polycom8"
	efk.efklist.10.mname="Polycom12"
	efk.efklist.3.status="1"
	efk.efklist.10.status="1"
	efk.efklist.6.status="1"
	efk.efklist.16.status="1"
	efk.efklist.7.action.string="####Confidential_Info####"
	efk.efklist.18.status="1"
	efk.efklist.8.mname="Level3-4"
	efk.efklist.4.label="Secret4"
	efk.efklist.2.mname="Secret2"
	efk.efklist.16.mname="Polycom8"
	efk.efklist.11.action.string="####Confidential_Info####"
	efk.efklist.6.label="Level3-2"
	efk.efklist.15.mname="Polycom7"
	efk.efklist.8.label="Level3-4"
	efk.efklist.6.action.string="####Confidential_Info####"
	efk.efklist.19.label="Secret1"
	efk.efklist.15.action.string="####Confidential_Info####"
	efk.efklist.1.label="Polycom1"
	efk.efklist.7.label="Level3-3"
	efk.efklist.1.action.string="####Confidential_Info####"
	efk.efklist.3.action.string="####Confidential_Info####"
	efk.efklist.5.mname="Level3-1"
	efk.efklist.18.action.string="####Confidential_Info####"
	efk.efklist.7.status="1"
	efk.efklist.17.label="Polycom9"
	efk.efklist.10.label="Polycom12"
	efk.efklist.11.mname="Polycom3"
	efk.efklist.13.action.string="####Confidential_Info####"
	efk.efklist.11.status="1"
	efk.efklist.1.mname="Polycom1"
	efk.efklist.17.status="1"
	efk.efklist.17.mname="Polycom9"
	efk.efklist.15.label="Polycom7"
	efk.efklist.2.status="1"
	efk.efklist.8.action.string="####Confidential_Info####"
	efk.efklist.6.mname="Level3-2"
	efk.efklist.18.mname="Polycom10"
	efk.efklist.2.label="Secret2"
	efk.efklist.4.action.string="####Confidential_Info####"
	efk.efklist.14.label="Polycom6"
	efk.efklist.4.status="1"
	efk.efklist.13.status="1"
	efk.efklist.4.mname="Secret4"
	efk.efklist.14.action.string="####Confidential_Info####"
	efk.efklist.1.status="1"
	efk.efklist.11.label="Polycom3"
	efk.efklist.13.label="Polycom5"
	efk.efklist.12.mname="Polycom4"
	efk.efklist.15.status="1"
	efk.version="2"
	efk.efklist.19.status="1"
	efk.efklist.5.action.string="####Confidential_Info####"
	efk.efklist.19.mname="Secret1"
	efk.efklist.12.label="Polycom4"
	efk.efklist.19.action.string="####Confidential_Info####"
	efk.efklist.13.mname="Polycom5"
	efk.efklist.12.action.string="####Confidential_Info####"
	efk.efklist.2.action.string="####Confidential_Info####"
	efk.efklist.12.status="1"
	efk.efklist.7.mname="Level3-3"
	efk.efklist.5.status="1"
	efk.efklist.14.status="1"
	efk.efklist.3.label="Secret3"
	efk.efklist.3.mname="Secret3"
	efk.efklist.10.action.string="####Confidential_Info####"
	efk.efklist.18.label="Polycom10"
	efk.efklist.17.action.string="####Confidential_Info####"
	efk.efklist.14.mname="Polycom6"
	efk.efklist.16.action.string="####Confidential_Info####"
     />
     </efk>
</polycomConfig>

 

 

 

 

Let me know how to fix this.

4 REPLIES 4
Highlighted
Polycom Employee & Community Manager

Re: SoundPoint IP 650 / Expansion Module - Speed Dial Order on the Line Keys

Hello @TheMomentousNormal ,

Your post ended up in the Spam Filter so I moved this here.

 

You are not using a currently supported version like UC Software 4.0.15 so I suggest you update initially.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Re: SoundPoint IP 650 / Expansion Module - Speed Dial Order on the Line Keys

I upgraded the test phone to

UC Software Version4.0.15.1009
BootROM Software Version5.0.15.0741

 

Line Keys are out of order now too.

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: SoundPoint IP 650 / Expansion Module - Speed Dial Order on the Line Keys

Hello @TheMomentousNormal ,

 

The next step would be a pretty basic configuration. Try and see if you can only add some keys and move them and then proceed with a more complex configuration.

 

The SoundPoint IP 650 is the end of sale since Sep 30, 2016 and end of support since Dec 31, 2019.

 

Any escalation into our support team would be Pay Per Incident as explained here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Highlighted

Re: SoundPoint IP 650 / Expansion Module - Speed Dial Order on the Line Keys

I was able to solve this issue by changing the Local-Directory sd values to double digits.

 

<?xml version="1.0" standalone="yes"?>
<directory>
	<item_list>
		<item>
			<fn>1</fn>
			<ct>!Polycom1</ct>
			<sd>01</sd>
                </item>
		<item>
			<fn>12</fn>
			<ct>!Polycom12</ct>
			<sd>02</sd>
                </item>
                <item>
                        <fn>3</fn>
                        <ct>!Polycom3</ct>
                        <sd>03</sd>
                </item>
 		<item>
                        <fn>4</fn>
                        <ct>!Polycom4</ct>
                        <sd>04</sd>
                </item>
Message 5 of 5