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SoundPoint IP 650 PUBLIC IP Address

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Occasional Visitor

SoundPoint IP 650 PUBLIC IP Address

As above, is there any way to determine each phone's PUBLIC IP address? I am trying to test to see if the firewall (sonicwall) is routing the phones over the proper internet connection.

 

Thanks in advance.

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Polycom Employee & Community Manager

Re: SoundPoint IP 650 PUBLIC IP Address

Hello PolycCalm,

welcome to the Polycom Community.

I am not aware of a way or option for this in the GUI of the phone but any Inbound SIP Messages in DEBUG mode would show this like:

 

0622135343|sip  |0|00|    Via: SIP/2.0/UDP 10.252.149.112;rport=60430;received=XXX.XXX.XXX.XXX;branch=z9hG4bKf1912bcd5B74DE46



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: SoundPoint IP 650 PUBLIC IP Address

Hello PolycCalm,

welcome to the Polycom Community.

I am not aware of a way or option for this in the GUI of the phone but any Inbound SIP Messages in DEBUG mode would show this like:

 

0622135343|sip  |0|00|    Via: SIP/2.0/UDP 10.252.149.112;rport=60430;received=XXX.XXX.XXX.XXX;branch=z9hG4bKf1912bcd5B74DE46



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
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Occasional Visitor

Re: SoundPoint IP 650 PUBLIC IP Address

Thanks that worked perfectly!

 

I had to adjust the logging level under settings > logging > module log level limits to "debug" for sip in order to see this properly.

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