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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

As above, is there any way to determine each phone's PUBLIC IP address? I am trying to test to see if the firewall (sonicwall) is routing the phones over the proper internet connection.

 

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello PolycCalm,

welcome to the Polycom Community.

I am not aware of a way or option for this in the GUI of the phone but any Inbound SIP Messages in DEBUG mode would show this like:

 

0622135343|sip  |0|00|    Via: SIP/2.0/UDP 10.252.149.112;rport=60430;received=XXX.XXX.XXX.XXX;branch=z9hG4bKf1912bcd5B74DE46



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello PolycCalm,

welcome to the Polycom Community.

I am not aware of a way or option for this in the GUI of the phone but any Inbound SIP Messages in DEBUG mode would show this like:

 

0622135343|sip  |0|00|    Via: SIP/2.0/UDP 10.252.149.112;rport=60430;received=XXX.XXX.XXX.XXX;branch=z9hG4bKf1912bcd5B74DE46



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks that worked perfectly!

 

I had to adjust the logging level under settings > logging > module log level limits to "debug" for sip in order to see this properly.

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