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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- SoundPoint IP Busy tone
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06-24-2015 02:46 AM
Hello,
i have problem with my Polycom SounPoint IP. I use SW 4.0.8. 1608
When I make outgoing call and called party is busy then Polycom device play busy tone for 30 seconds. I realy can't find which parameter is responsible for this behavior.
I set up the tones like http://community.polycom.com/t5/VoIP/FAQ-How-can-I-change-my-Dial-Tone-or-Call-Progress-Tones-to/td-... but this make effect that SounPoint play busy ton for few seconds but device hang up still after 30s
thak you very much,
Jakub
Solved! Go to Solution.
Accepted Solutions
06-24-2015 03:13 AM
Hello Jakub,
welcome to the Polycom Community.
I believe this is working as designed and fixed in our code so the state time expiry controls the buys tone playback. I believe this is hardcoded to 30 seconds.
As you have not really specified if you would like to make this longer or shorter I am not fully sure what you are actually after.
A change to the above would require a feature request via your Polycom reseller in order to raise a business case for a potential change. You could quote VOIP-49861 as a reference.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-24-2015 03:13 AM
Hello Jakub,
welcome to the Polycom Community.
I believe this is working as designed and fixed in our code so the state time expiry controls the buys tone playback. I believe this is hardcoded to 30 seconds.
As you have not really specified if you would like to make this longer or shorter I am not fully sure what you are actually after.
A change to the above would require a feature request via your Polycom reseller in order to raise a business case for a potential change. You could quote VOIP-49861 as a reference.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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