• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎04-27-2012 06:40 AM

HP Recommended

Hi,

 

I am just getting grips of Polycom phones. I have created FTP provisioning account for the IP331. I upgraded all the phones from 3.x.x to 4.0.2B. The UC Software works fine for us. Recently we purchased IP335 phones and I cannot get them running using the same provisioning server. There are no logs uploaded by the phones so I dont know what I am doing wrong.

 

Can anyone help me?

 

here is the factory configuration I have:

bootrom 4.3.0.0246

bootblock 3.0.2.0024

application SIP 3.2.4.0267

 

Jan

 

1 REPLY 1

‎04-27-2012 07:33 AM

HP Recommended

Hello Jan,

 

welcome to the Polycom Community.

 

The behavior changes on bootup depending when the Phone was manufactured. For example as mentioned => here <=

 

Did you check this FAQ post => here <= ?

 

You may want to contact your Polycom Reseller for further support.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.