Hello coolbareeze,
welcome to the Polycom Community.
We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.
Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.
We will remove any post replying to this that will publicly explain how to remove the password.
The FAQ contains this post here:
Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?
Resolution: Please check => here <=
Above outlines in detail how the restore procedure is to be used if you are aware of the process.
The only other if above fails is to contact your Polycom reseller / Polycom support directly.
Best Regards
Steffen Baier
Polycom Global Services
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
