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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-17-2014 10:27 AM

HP Recommended

I got SoundPoint IP 331. It was in use by some other company before and I bought it from e-bay online. I reset the phone to factory settings and also format the file system. Now its taking too long to start everyday when I am coming to office almost 10-15 minutes everyday its checking log files and also giving message checking application etc etc.

 

Could you please help me on this

3 REPLIES 3

‎01-22-2014 11:16 AM

HP Recommended

Hello coolbareeze,

welcome to the Polycom Community.

 

Its always useful to state the currently used software version as an answer may depend on this.

The community's VoIP => FAQ <= contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Above explains how you upgrade your currently used software version and I suggest you use UCS 4.0.5 if used with a SIP server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-11-2014 09:16 AM

HP Recommended

I cant reset Polycom 331 with a default password 456 <Removed by the moderator>. Please help

 

Thanks

Was this reply helpful? Yes No

‎02-11-2014 09:31 AM

HP Recommended

Hello coolbareeze,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

We will remove any post replying to this that will publicly explain how to remove the password.

 

The FAQ contains this post here:

 

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

 

Above outlines in detail how the restore procedure is to be used if you are aware of the process.

 

The only other if above fails is to contact your Polycom reseller / Polycom support directly.



Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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