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SoundPoint IP450

Occasional Visitor

SoundPoint IP450

I have been trying to configure a SoundPoint IP450 to work with my Adtran US server.


I have repeatedly tried to get the config to clear out of it, using both the menu system and the web gui.


At one point I finally did a format file system to try and clear everything.  The phone is not stuck in an infinite reboot looking for a mac.cfg file.


Before we go much further, lets make sure we assume I know nothing about these phones and setting them up.  Cause that would be the truth.


Thanks for the help.

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Polycom Employee & Community Manager

Re: SoundPoint IP450

Hello bufflt,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains these post's here:


Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=




Oct 7, 2011 Question: I get the error Message “Could not contact boot server” on my phones screen
Resolution: Please check => here <=




Oct 10, 2012 Question: I get the error Message "error loading 00xxxxxxxxxx.cfg" and then Phone continues to reboot

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2