Plantronics + Polycom. Now together as Poly Logo

SoundPoint IP450

Occasional Visitor

SoundPoint IP450

I have been trying to configure a SoundPoint IP450 to work with my Adtran US server.


I have repeatedly tried to get the config to clear out of it, using both the menu system and the web gui.


At one point I finally did a format file system to try and clear everything.  The phone is not stuck in an infinite reboot looking for a mac.cfg file.


Before we go much further, lets make sure we assume I know nothing about these phones and setting them up.  Cause that would be the truth.


Thanks for the help.

Message 1 of 2
Polycom Employee & Community Manager

Re: SoundPoint IP450

Hello bufflt,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains these post's here:


Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=




Oct 7, 2011 Question: I get the error Message “Could not contact boot server” on my phones screen
Resolution: Please check => here <=




Oct 10, 2012 Question: I get the error Message "error loading 00xxxxxxxxxx.cfg" and then Phone continues to reboot

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2