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SoundPoint IP550 100REL

adpmicro
Occasional Contributor

SoundPoint IP550 100REL

I'm trying to configure my SoundPoint IP550 with my provider. I got it working but the calls drop after about 20 seconds or so. My provider suggested turning off 100REL. which I think is also know as PRACK. Does anyone know how to turn this off?

Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: SoundPoint IP550 100REL

Hello adpmicro,

welcome to the Polycom Community.

I would suggest you take a wireshark trace via a spanned port and check for the root cause of the dropped call.

 

I just checked and we have a voIpProt.SIP. supportFor100rel Parameter but I believe it is only in certain Software Versions and may need to be requested as a hotfix via your Polycom reseller and/or Polycom support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: SoundPoint IP550 100REL

Hello adpmicro,

 

just as a follow up.

 

This feature is part of UCS 4.0.4 which can be downloaded from our support site.

 

Best  Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3