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SoundStation Duo - Error: application is not present

Occasional Visitor

SoundStation Duo - Error: application is not present

Unfortunately I can't get my SoundStation Duo to work. On boot it first tries to load a new configuration and update, den shows the following error:  "Error: application is not present"

I've already tried to this  but it does not load the files from the provisioning server. it requests the files as i've noticed using tcpdump, but the display flashes quickly through multiple messages, too quickly to read, and also displays "Error: application is not present", then reboots.

I've tried multiple versions of UC Software, 3.3.5, 4.0.5, 4.0.12, but it behaves the same. 

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: SoundStation Duo - Error: application is not present

Hello @Iwaniuk-TU-Berlin,

welcome to the Polycom Community.

Can you tell us a bit more about this device ?

 

Is this a brand new unit out of the box or an older used version?

 

Does the phone write its log files to your local provisioning server and if yes can you attach them here?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Occasional Visitor

Re: SoundStation Duo - Error: application is not present

Thanks for the quick reply. 

The device is used. Aparently it worked before but has been lying unused for some time. 

Unfortunately no logs were uploaded to the ftp server. I've tried both ftp and tftp servers. 

Message 3 of 4
Polycom Employee & Community Manager

Re: SoundStation Duo - Error: application is not present

Hello @Iwaniuk-TU-Berlin,

 

not sure if that makes sense ....?

 

If you can see the phone in Wireshark requesting files it tries to get these so we must assume its the other end aka a firewall blocking these?


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4