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SoundStation IP 5000 Mic Volume / sensitivity low

Andez
Visitor

SoundStation IP 5000 Mic Volume / sensitivity low

Hi Team,
Need help, why the Polycom Mic volume is too low, meaning when on call (direct phone / from Laptop) we have to speak in a loud voice or speak near the mic to be able heard by our partner. we have 2 extention microphones.

 

UC Software Version 4.0.13.1445 BootROM Software Version 5.0.13.0801

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: SoundStation IP 5000 Mic Volume / sensitivity low

Hello Andez,

welcome to the Polycom Community.

 

I am trying to understand the scenario of the call. What is the Laptop in this call ?

 

Does this only happen when you call a PC or also via PSTN ?

 

Did you test this without the expansion microphones yet ?

 

Are you using the right microphones?

The community's VoIP FAQ contains this post here:

Jun 23, 2012 Question: What expansion Microphones can I use?
Resolution: Please check => here <=

 

Is this a brand new device ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Andez
Visitor

Re: SoundStation IP 5000 Mic Volume / sensitivity low

I am trying to understand the scenario of the call. What is the Laptop in this call ?
- using softphone ( 3CX / PSTN ), Skype, Zoom Confrence Call
Does this only happen when you call a PC or also via PSTN ?
- yes, both of them, event direct from Polycom device using PSTN or From PC

Did you test this without the expansion microphones yet ?
- yes, and get same issue.

Are you using the right microphones?
- microphone P/N : 2201-15855-001

The community's VoIP FAQ contains this post here:

Jun 23, 2012 Question: What expansion Microphones can I use?
Resolution: Please check => here <=

Is this a brand new device ?
no, already used -+ 1,5year. our new employee said the microphone must be sensitive like at his last office

Message 3 of 4
Andez
Visitor

Re: SoundStation IP 5000 Mic Volume / sensitivity low

Fyi,

Below audio was tested

http://www.polycom.com/products-services/voice/accessories/computer-calling-kit.html

Just work for Speaker only ( using PC,windows lapto and Macbook )

 

http://www.polycom.com/products-services/voice/accessories/cell-phone-cable.html

Speaker and Mice input work for : Windows Laptop

Speaker only for : Macbook ( due to input for microphone not detect )

Message 4 of 4