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SoundStation IP 6000 Conferencing

Highlighted
Occasional Advisor

Re: SoundStation IP 6000 Conferencing

When I go to flash the phone, the instructions say there is an option to configure the Provisioning server. If I look in the IP6000 menu, there is no "Provisioning server" option.

 

Is there a document available for the IP6000 phone specifically?

 

It'd be great if there was a USB port on the phone to flash it directly instead of using a server...much less confusion and time necessary to complete this task.

Message 11 of 14
Polycom Employee & Community Manager

Re: SoundStation IP 6000 Conferencing

Hello msenior,

 

yet again I can only highlight the FAQ that I have personally spend quite a considerate time on creating ..

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download Software?
Resolution: Please check => here <=

 

A USB port sounds like a nice to have but I think our users with 10, 100, 100 or even 10000 Phones are quite glad that we take the simple approach of utilizing the Phones Network Port to simply load the firmware and configuration.

 

Please check the FAQ or seek assistance from a Polycom Reseller and / or Polycom Support via PPI (PayPerIncident)

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 14
Highlighted
Occasional Advisor

Re: SoundStation IP 6000 Conferencing

Okay, I got the provisioning server setup and the phone has SIP 3.3.4, which should resolve the 3-party conference calling issue.

 

It doesn't.

 

I'm still back where I started where the first party goes on-hold after the second party is connected. I'm unable to scroll through the numbers dialed, too.

 

Any ideas, or will the phones need to be returned?

Message 13 of 14
Highlighted
Polycom Employee & Community Manager

Re: SoundStation IP 6000 Conferencing

Hello,

 

as I highlighted already in my original Post I am unaware if the SIP Platform is even supported to utilize the SSIP6000 as a conference Phone. Possibly you are not allowed to place 2 calls per Line.

 

I would , as already suggested, work with a Polycom Reseller and / or Polycom Support via PPI (PayPerIncident) to solve this issue.

 

Have you tried a 3rd Party SIP Phone like X-Lite or another SIP Phone or contacted NEC for support on using SIP Phones on your PABX and if any limitations exist?

 

The Phone most certainly can hold a 3 party conference so I can only suggest to follow up as advised.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 14