Re: SoundStation IP 6000 Conferencing - Page 2

msenior · ‎02-23-2012

When I go to flash the phone, the instructions say there is an option to configure the Provisioning server. If I look in the IP6000 menu, there is no "Provisioning server" option.

Is there a document available for the IP6000 phone specifically?

It'd be great if there was a USB port on the phone to flash it directly instead of using a server...much less confusion and time necessary to complete this task.

SteffenBaierUK · ‎02-23-2012

Hello msenior,

yet again I can only highlight the FAQ that I have personally spend quite a considerate time on creating ..

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download Software?
Resolution: Please check => here <=

A USB port sounds like a nice to have but I think our users with 10, 100, 100 or even 10000 Phones are quite glad that we take the simple approach of utilizing the Phones Network Port to simply load the firmware and configuration.

Please check the FAQ or seek assistance from a Polycom Reseller and / or Polycom Support via PPI (PayPerIncident)

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.

msenior · ‎02-27-2012

Okay, I got the provisioning server setup and the phone has SIP 3.3.4, which should resolve the 3-party conference calling issue.

It doesn't.

I'm still back where I started where the first party goes on-hold after the second party is connected. I'm unable to scroll through the numbers dialed, too.

Any ideas, or will the phones need to be returned?

SteffenBaierUK · ‎02-27-2012

Hello,

as I highlighted already in my original Post I am unaware if the SIP Platform is even supported to utilize the SSIP6000 as a conference Phone. Possibly you are not allowed to place 2 calls per Line.

I would , as already suggested, work with a Polycom Reseller and / or Polycom Support via PPI (PayPerIncident) to solve this issue.

Have you tried a 3rd Party SIP Phone like X-Lite or another SIP Phone or contacted NEC for support on using SIP Phones on your PABX and if any limitations exist?

The Phone most certainly can hold a 3 party conference so I can only suggest to follow up as advised.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.