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SoundStation IP 6000 Conferencing

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Occasional Advisor

SoundStation IP 6000 Conferencing

I am trying to setup a conference call using the SS IP 6000 and can connect another party, but when I hit "Conference" and the third party picks up, it places the first party on-hold and cannot rejoin the call. The documentation says to press the "Join" soft key, but I don't see that available in the menu. Is there something I'm missing?

Message 1 of 14
13 REPLIES 13
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Frequent Advisor

Re: SoundStation IP 6000 Conferencing

It is possible for this functionality to be disabled through configuration files.  What VOIP platform is this being used on?

Message 2 of 14
Occasional Advisor

Re: SoundStation IP 6000 Conferencing

Where would I find the VoIP platform?

Message 3 of 14
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Frequent Advisor

Re: SoundStation IP 6000 Conferencing

Sorry. What I mean by that is what kind of phone system is this connected to?  Are you using some kind of hosted service like RingCentral or 8x8?  Or are you connected to a PBX (Phone system) which is located on your premise?

Message 4 of 14
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Occasional Advisor

Re: SoundStation IP 6000 Conferencing

It's an in-house NEC phone system (Univerge 8100).

Message 5 of 14
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Polycom Employee & Community Manager

Re: SoundStation IP 6000 Conferencing

Hello msenior,

 

welcome to the Polycom Community.

 

It could be possible that the Firmware running on the Unit does not offer this functionality and as you have not provided that Information nobody will be able to cross check against the Release Notes.

 

The Forum holds Information in the FAQ how to provision the Phone and upgrade this functionality.

 

Does the display not show a more Button?

 

I am not aware if the SIP Platform you are using is a supported Call Server and you may have to contact your Polycom Reseller and/or Polycom Support via PPI (Pay per Incident) to get more detailed support.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 14
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Occasional Advisor

Re: SoundStation IP 6000 Conferencing

There is a More button. How would I find the firmware version I have installed?

Message 7 of 14
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Polycom Employee & Community Manager

Re: SoundStation IP 6000 Conferencing

Hello msenior,

 

please ensure you read the FAQ as basic questions like this are all covered.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 14
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Occasional Advisor

Re: SoundStation IP 6000 Conferencing

SIP v 3.0.4.0061

Message 9 of 14
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Polycom Employee & Community Manager

Re: SoundStation IP 6000 Conferencing

Well,

 

the latest Software is 3.3.4 or even 4.0.1 so I would advise to flash this and then test again.

 

All this is described in the FAQ.

 

Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 14