Hello msenior,
welcome to the Polycom Community.
It could be possible that the Firmware running on the Unit does not offer this functionality and as you have not provided that Information nobody will be able to cross check against the Release Notes.
The Forum holds Information in the FAQ how to provision the Phone and upgrade this functionality.
Does the display not show a more Button?
I am not aware if the SIP Platform you are using is a supported Call Server and you may have to contact your Polycom Reseller and/or Polycom Support via PPI (Pay per Incident) to get more detailed support.
Best Regards
Steffen Baier
Polycom Global Services
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