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SoundStation IP 6000 Does Not Boot and Screen is blank

Occasional Visitor

SoundStation IP 6000 Does Not Boot and Screen is blank



I just tried to provision my SoundStation IP 6000 and after it tried to reboot, the screen goes blank and I am not given any options. The red lights blink every now and then but I am not given with any options.


I have tried to press the following key combination: 68* but the phone does nothing......


Any idea how I can solve this issue? It looks like a boot issue and I am at a lost as to what I can do....





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Polycom Employee & Community Manager

Re: SoundStation IP 6000 Does Not Boot and Screen is blank

Hello Juan,

welcome to the Polycom Community.

  • Are you sure there are no further messages displayed before the phone reboots ?

  • How is this phone powered ?
  • Have you tried pointing it to a Provisioning server or use syslog to get some logs ?
  • Is this a new phone or an older phone that suddenly showed this behaviour?

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2