SoundStation IP 6000 SIP and Line settings not persistent

[siles]

Hello,

I try to register a SoundStation IP6000 with an OXE. This IP 6000 worked well, but I change this subnet and need to reconfigure SIP & Line server address.

Now, network communication between those two part is OK.

When I set up SIP and line parameters via WEB interface, the device reboot then when I check the config, nothing appear in the SIP section.

I have same problem with the Line section.

I try the "Reset device settings" and configure IP6000 directly via keyboard but the problem still the same.

May be a mistake with the sip.cfg file ?

Is there a way to push a new sip.cfg file manually and can someone could provide an example of this file ?

Any advice and suggestions will be greatly appreciated.

Bootblock : 2.8.0_15600-001.0016

BootROM : 4.1.1.0232

Label SIP version 3.0.2.0917

Components version : 2.0.0.0408

[SteffenBaierUK]

Hello Siles,

welcome to the Polycom Community.

You should really consider to upgrade the phone to a currently supported software version.

The latest for the SSIP6000 at present is UCS 4.0.7

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

and then simply follow:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[siles]

Hello Stefen,

I can't upgrade the BootROM to 4.4.0B. Application not valid with the phone.

I passed the upgrade as follow :

- BootROM 4.3.1

- UCS 3.3.5 split

It seems the configuration I have done for SIP and line parameters are still there after reboot the IP6000.

I don't why the upgrade of BootROM to 4.4.0B doesn't work but it seems to be OK now.

[SteffenBaierUK]

Hello Siles,

if you follow the instructions provided in the FAQ or check the below which you need to acknowledge before downloading UCS 4.0.x:

Before you can successfully install UC Software 4.x.x onto phones running Polycom® UCS released prior to version 4.0.0, you must perform a required upgrade procedure using the Polycom® Upgrader 4.0.4 Utility. 

Before you download and install Polycom® UC Software version 4.0.x or higher, Polycom strongly recommends that you review the changes to the upgrade procedures detailed in the Polycom® UC Software 4.0.0 Administrators’ Guide or newer and Engineering Advisory 64731 Polycom® UC Software 4.0.0: Upgrade and Downgrade Methods.

Best Regards

Steffen Baier