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SoundStation IP 6000 SIP and Line settings not persistent

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Occasional Visitor

SoundStation IP 6000 SIP and Line settings not persistent

Hello,

 

I try to register a SoundStation IP6000 with an OXE. This IP 6000 worked well, but I change this subnet and need to reconfigure SIP & Line server address.

 

Now, network communication between those two part is OK.

 

When I set up SIP and line parameters via WEB interface, the device reboot then when I check the config, nothing appear in the SIP section.

 

I have same problem with the Line section.

 

I try the "Reset device settings" and configure IP6000 directly via keyboard but the problem still the same.

 

May be a mistake with the sip.cfg file ?

 

Is there a way to push a new sip.cfg file manually and can someone could provide an example of this file ?

 

Any advice and suggestions will be greatly appreciated.

 

Bootblock : 2.8.0_15600-001.0016

BootROM : 4.1.1.0232

Label SIP version 3.0.2.0917

Components version : 2.0.0.0408

 

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: SoundStation IP 6000 SIP and Line settings not persistent

Hello Siles,

welcome to the Polycom Community.

 

You should really consider to upgrade the phone to a currently supported software version.

 

The latest for the SSIP6000 at present is UCS 4.0.7

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

and then simply follow:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: SoundStation IP 6000 SIP and Line settings not persistent

Hello Stefen,

 

I can't upgrade the BootROM to 4.4.0B. Application not valid with the phone.

 

I passed the upgrade as follow :

 

- BootROM 4.3.1

- UCS 3.3.5 split

 

It seems the configuration I have done for SIP and line parameters are still there after reboot the IP6000.

 

I don't why the upgrade of BootROM to 4.4.0B doesn't work but it seems to be OK now.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: SoundStation IP 6000 SIP and Line settings not persistent

Hello Siles,

 

if you follow the instructions provided in the FAQ or check the below which you need to acknowledge before downloading UCS 4.0.x:

 

Before you can successfully install UC Software 4.x.x onto phones running Polycom® UCS released prior to version 4.0.0, you must perform a required upgrade procedure using the Polycom® Upgrader 4.0.4 Utility

Before you download and install Polycom® UC Software version 4.0.x or higher, Polycom strongly recommends that you review the changes to the upgrade procedures detailed in the Polycom® UC Software 4.0.0 Administrators’ Guide or newer and Engineering Advisory 64731 Polycom® UC Software 4.0.0: Upgrade and Downgrade Methods.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4