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SoundStation IP 6000 + TeleVantage + InterCall

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Occasional Contributor

SoundStation IP 6000 + TeleVantage + InterCall

Hello,

 

I am having some issues with my Polycom SoundStation IP 6000 phone.

 

First, after upgrading to the latest software (SIP: 4.0.1.13681; BootROM: 5.0.1.10553) I am no longer able to make external calls. Also, I used to be able to dial out by dialing the numbers first. Now, I am required to hit the "New Call" button.

 

My second issue is that my phone says "Network is down." I've read some other posts that said this was a known issue in the current version? Is this correct?

 

Thirdly, I am having issues with the phone going straight to voice mail when dialing *. We are using a 3rd-party conference provider called InterCall. When dialing into a meeting, it asks you to dial the "*" if you are a leader. Unfortunately, they breaks the call for us. We've noticed that sometimes it does in fact work. However, the majority of the time it doesn't. I was told that upgrading the phones software could potentially fix this issue. Obviously, it hasn't.

 

Thank you in advance for any input. It is greatly appreciated.

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Polycom Employee & Community Manager

Re: SoundStation IP 6000 + TeleVantage + InterCall

Hello hayden,

 

welcome to the Polycom Community.

 

Let me elaborate on the Network is down statement. If a phone using UCS 4.0.1 boots up using DHCP it does display for a short moment after it is nearly finished booting this message.

 

This does disappear again and will not display this any longer.

 

If a SSIP6000 is configured with a static IP address this message stays, this is a purely cosmetic issue and will not affect the phone and is confirmed in this post => here <=.

 

You claim you can no longer make calls, did you check the Phone's registration status as explained => here <=

 

You also explained that you cannot dial a " * "

 

The UCS 4.0.1 applies the Digitmap settings and is explained => here <= so I would advise you have a read in the UCS 4.0.1 Admin guide regarding the dialplan.applyTo parameter.

 

You also mentioned that you had been told to upgrade the Phones so I would speak to your Polycom Reseller and work with them on these above raised issues.

 

If your Polycom Reseller is unable to assist you please contact Polycom Support who can offer you PPI (pay per incident) support.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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