SoundStation IP 6000 blocks and screen goes to white

[aymen.badri]

Hi,
I'm hoping that anyone could help me with my problem ,

I have a POLYCOM SoundStation IP 6000 that boots to white screen after displaying the Polycom startup screen
the phone blocks and I could not make it to factory default

Any kind of help is appreciated
Thank you

[SteffenBaierUK]

Hello aymen.badri,

welcome to the Polycom Community.

Providing some basic background information is always useful.

• Is this a brand new unit or a used unit?
  
  
• Has it ever worked and only just now stopped working?
  
  
• How is it powered up ? PoE Switch or the orignal Polycom cable?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[aymen.badri · Accepted solution]

Hi Steffen ,

thank you for your reply ,

I just solved it ! it was a firmware problem I pressed the three black buttons under the screen so it gets me to setup menu which where I formatted the devise and upgareded it !

I'm very thankful for your support 

Best regards,