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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-06-2014 01:44 PM

HP Recommended

Simply getting the POLYCOM display - no buttons on the device work. Is it frozen? What can we do to get it back up and working?

All the LED lights are a solid red - if that helps.

2 REPLIES 2

‎08-09-2014 03:35 AM

HP Recommended

Hello ImpactHub,

welcome to the Polycom Community.

 

Not providing any details on the history of this device does not enable the community to make some valid suggestions on troubleshooting this.

 

  • Is this a brand new units or has this been used before and stopped working or have this been purchased from some internet auction platform?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-24-2015 08:37 AM

HP Recommended

I also have this issue with an Soundpoint IP6000 that I purchased brand new via an authorized reseller, Interactive Intelligence.  The phone is no longer under warranty.  It was working fine.  And then when we came in today the red lights were frozen and no display.  How can we fix this?

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