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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

I currently experiencing problem with SoundStation IP 6000, I tested with different devices (5 ordered), the same problem occurs when nimporte day. The device reboot approximately every two hours, I noticed the following few hours when he reboot:

17/03/2014
    - 8:06
    - 9:53
    - 1:31 p.m.
03/18/2014
    - 8:54
    - 12:31

Here are the versions I use:
Phone Information
Phone Model SoundStation IP 6000
Part Number 3111-15600-001 Rev: T
0:04 MAC Address: F2: F1: FB: DE
IP Address 10.10.7.46
UC Software Version 4.0.6.0711
BootROM Software Version 5.0.5.2324

I use a ftp server and dhcp to give the configuration to SoundStation

 

How to stop the reboot?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello,

I have solve the problem by defining a static IP address with the DHCP.

View solution in original post

5 REPLIES 5
HP Recommended

Hello Pierre-Baptiste,

welcome to the Polycom Community.

A reboot / crash can have many reasons.

 

Most commonly it is a false configuration or using some pre UCS 3.3.0 Parameters.

 

There could of course also be a software issue.

 

One question, have you by any chance changed the NTP sync interval?

 

As you have a provisioning server the logs should most likely show the issue and you would need to submit them via your Polycom reseller so our support team could look at these.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello,

 

This is my configuration for SNTP server:

 

    <device.sntp device.sntp.gmtOffset="0" device.sntp.serverName="A.B.C.D">
      <device.sntp.gmtOffset device.sntp.gmtOffset.set="1">
      </device.sntp.gmtOffset>
      <device.sntp.serverName device.sntp.serverName.set="1">
      </device.sntp.serverName>
    </device.sntp>

 

A.B.C.D is the ip adress for my ntp server.

 

And I have join some logs, I juste hide some ip address and mac address.

 

App.log:

Spoiler
000005.019|log  |*|03|---------- Initial log entry ----------
000005.020|so   |*|03|Platform: Model=SoundStation IP 6000, Assembly=3111-15600-001 Rev=T Region=
000005.020|so   |*|03|Platform: Interface    eth0 MAC=0004f2f1XXXX
000005.021|so   |*|03|Platform: BootBlock=3.0.2.0024 (15600-001) 30-Nov-10 15:05
000005.021|so   |*|03|Platform: BootL1=Standalone.0008 26-Feb-08 14:11:56
000005.022|so   |*|03|Platform: Updater=5.0.5.2324 09-Dec-13 15:31
000005.022|so   |*|03|Application, main: Label=SIP, Version=Mink 4.0.6.0711 26-Feb-14 08:14
000005.022|so   |*|03|Application, main: P/N=3150-11530-406
000005.022|rdisk|*|03|RAM disk created, size: 8,388,608 bytes
000005.022|ocsp |*|03|O.C.S.P. Enabled = 0
000005.022|tls  |*|03|Initial log entry. Current logging level 4
000005.051|pmt  |*|03|Initial log entry. Current logging level 4
000005.051|wdog |*|03|Initial log entry. Current logging level 4
000005.051|ethf |*|03|Initial log entry. Current logging level 4
000005.052|hw   |*|03|Initial log entry. Current logging level 4
000005.052|ares |*|03|Initial log entry. Current logging level 4
000005.052|dns  |*|03|Initial log entry. Current logging level 4
000005.052|cfg  |*|03|Initial log entry. Current logging level 4
000005.052|dot1x|*|03|Initial log entry. Current logging level 4
000005.054|cfg  |*|03|RT|Network eth0 link went up
000005.054|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: Network not initialized
000005.159|lic  |*|03|Initial log entry. Current logging level 4
000005.159|lic  |4|03|cfgCfsFlashKeyScratchLoad: key is blank
000005.703|curl |*|03|Initial log entry. Current logging level 4
000005.703|utilm|*|03|Initial log entry. Current logging level 4
000005.703|copy |*|03|Initial log entry. Current logging level 4
000005.703|rtos |*|03|Initial log entry. Current logging level 4
000005.703|sec  |*|03|Initial log entry. Current logging level 4
000005.705|so   |*|03|Configuration files: Company-name/Company-name_global.cfg, Company-name/0004f2f1XXXX.cfg
000005.705|so   |*|03|Configuration file "Company-name/Company-name_global.cfg" SHA1 digest: B4299B705082C202C2080F54CC3D5327D156CE8A
000005.705|so   |*|03|Configuration file "Company-name/0004f2f1XXXX.cfg" SHA1 digest: D1563586112BEF3F40B4B8DACFFD2E8058842C0C
000005.707|log  |*|03|Log render level set to 0
000005.911|srtp |*|03|Initial log entry. Current logging level 4
000005.912|res  |*|03|Initial log entry. Current logging level 4
000005.912|httpa|*|03|Initial log entry. Current logging level 4
000005.912|lldp |*|03|Initial log entry. Current logging level 4
000005.912|cdp  |*|03|Initial log entry. Current logging level 4
000005.929|ssps |*|03|Initial log entry. Current logging level 4
000006.017|so   |*|03|System Info Reports:
000006.017|so   |*|03|    CPU is pnx1500/TM3260, rev 1 running at 300MHz with memory at 199MHz.
000006.017|so   |*|03|    CAS latency (dram): 0x133; CAS latency (proc): 0x6; refresh rate: 0x616
000006.017|so   |*|03|    Board is identified as PLCM PNX1500 Mirage (ID 0x1005fb2c):
000006.017|so   |*|03|    DRAM_LO: 0x40000000.  DRAM_HI: 0x44000000.  C_LIMIT: 0x43ff0000.
000006.017|so   |*|03|    APERT1_LO: 0x1c000000.  APERT1_HI: 0x20000000.
000006.017|so   |*|03|    PCSW: 0x20000e02
000006.017|so   |*|03|    Application built in ASSERT mode.
000006.017|so   |*|03|  NOR flash detected is 14
000006.017|key  |*|03|Initial log entry. Current logging level 4
000006.019|httpd|*|03|Initial log entry. Current logging level 4
000006.019|poll |*|03|Initial log entry. Current logging level 4
000006.019|push |*|03|Initial log entry. Current logging level 4
000006.019|poll |*|03|Initial log entry. Current logging level 4
000006.019|poll |*|03|Initial log entry. Current logging level 4
000006.019|poll |*|03|Initial log entry. Current logging level 4
000006.020|poll |*|03|Initial log entry. Current logging level 4
000006.020|poll |*|03|Initial log entry. Current logging level 4
000006.020|ht   |*|03|Initial log entry. Current logging level 4
000006.020|dbuf |*|03|Initial log entry. Current logging level 4
000006.022|pps  |*|03|Initial log entry. Current logging level 4
000006.022|sip  |*|03|Initial log entry. Current logging level 4
000006.022|ptt  |*|03|Initial log entry. Current logging level 4
000006.032|ssps |*|03|Application, comp. 1: Label=PolyDSP PNX1500 Mem1 FS2, Version=6.2.0.0118 23-Jan-13 16:01
000006.032|ssps |*|03|Application, comp. 1: P/N=3150-11580-620.
000006.102|so   |5|03|soCoreAudio compiledOffsetsApply error: unrecognized verAudio 11 for headset
000006.212|so   |*|03|Using TCP IP Media Port, configured initial RTP port 2222
000006.213|so   |5|03|DialPlan: Incorrect use of range operator detected. Must be in format [a-b] where a & b are single digit. Interpreting dialplan as [3-3]
000006.220|sshc |*|03|Initial log entry. Current logging level 4
000006.220|cmp  |*|03|Initial log entry. Current logging level 4
000006.220|wmgr |*|03|Initial log entry. Current logging level 4
000006.221|slog |*|03|Initial log entry. Current logging level 3
000006.232|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, seq=23, req=24, extra=-1, extraRep=-2, resType=3, desc=3147.
000006.252|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, seq=26, req=27, extra=-1, extraRep=-2, resType=3, desc=3148.
000006.252|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, seq=32, req=33, extra=-1, extraRep=-2, resType=3, desc=3147.
000006.272|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, seq=35, req=36, extra=-1, extraRep=-2, resType=3, desc=3148.
000006.272|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, seq=39, req=40, extra=-1, extraRep=-2, resType=3, desc=3147.
000006.421|app1 |*|03|Initial log entry. Current logging level 4
000006.422|app1 |4|03|StatusBar is disabled
000006.423|app1 |4|03|mb.main.home parameter is empty
000006.424|mb   |*|03|Initial log entry. Current logging level 4
000006.460|ldap |*|03|Initial log entry. Current logging level 4
000006.461|ldap |4|03|cDynamicData&colon;:cDynamicData&colon;cDynamicData&colon;Failed
000006.958|efk  |*|03|Initial log entry. Current logging level 4
000006.964|app1 |4|03|[AppUserLoginC::Init]:flushing user cache file failed
000007.130|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
000007.130|cfg  |4|03|Edit|Error 0x2 loading local cfg /ffs0/local/local-directory_xml.zzz
000011.055|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: Network not initialized
000014.477|cfg  |*|03|RT|   Phone IP address is 10.10.7.46.
000014.477|cfg  |*|03|RT|   Subnet mask is 255.255.255.0.
000014.477|cfg  |*|03|RT|   Gateway address is 10.10.7.254.
000014.477|cfg  |*|03|RT|   DNS server is A.B.C.DNS2.
000014.477|cfg  |*|03|RT|   DNS alternate server is A.B.C.DNS1.
000014.477|cfg  |*|03|RT|   DNS domain is domainName.fr.
000014.477|cfg  |*|03|RT|   Time server is A.B.C.NTP.
000014.477|dns  |*|03|DNS resolver servers are 'A.B.C.DNS2' 'A.B.C.DNS1'
000014.477|dns  |*|03|DNS resolver search domain is 'domainName.fr'
000014.477|cfg  |*|03|RT|Primary IP changed to 10.10.7.46 subnet mask 255.255.255.0
000014.477|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
000014.477|cfg  |*|03|RT|   Phone IP address is 10.10.7.46.
000014.477|cfg  |*|03|RT|   Subnet mask is 255.255.255.0.
000014.477|cfg  |*|03|RT|   Gateway address is 10.10.7.254.
000014.477|cfg  |*|03|RT|   DNS server is A.B.C.DNS2.
000014.477|cfg  |*|03|RT|   DNS alternate server is A.B.C.DNS1.
000014.477|cfg  |*|03|RT|   DNS domain is domainName.fr.
000014.477|cfg  |*|03|RT|   Time server is A.B.C.NTP.
000014.495|cfg  |*|03|Prov|Starting to update 3111-15600-001.updater.ld
000014.509|cfg  |*|03|Prov|Starting to update updater.ld
0318094512|cfg  |*|03|Prov|Starting to update 3111-15600-001.sip.ld
0318094512|cfg  |*|03|Prov|Starting to update sip.ld
0318094512|so   |*|03|Network initialized. Starting network tasks.
0318094512|log  |*|03|Install file upload callback for 'so'

0318094512|sip  |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 15.063 sec.
0318094512|app1 |*|03|Ctx [0] Registered [false]
0318094512|app1 |5|03|Corporate directory instance does not exists.
0318094512|app1 |*|03|Ctx [0] Registered [true]
0318094512|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
0318094512|cfg  |4|03|Edit|Error 0x2 loading local cfg /ffs0/local/local-directory_xml.zzz
0318094513|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
0318094513|cfg  |4|03|Edit|Error 0x2 loading local cfg /ffs0/local/local-directory_xml.zzz
0318123230|cfg  |*|03|Prov|Setting device parameters from configuration files.
0318123230|cfg  |*|03|Prov|Finished updating configuration
0318123230|cfg  |*|03|Prov|Starting to update 3111-15600-001.updater.ld
0318123230|cfg  |*|03|Prov|Starting to update updater.ld
0318123231|cfg  |*|03|Prov|Starting to update 3111-15600-001.sip.ld
0318123231|cfg  |*|03|Prov|Starting to update sip.ld
0318123233|cfg  |*|03|Prov|Setting device parameters from configuration files.
0318123233|cfg  |*|03|Prov|Finished updating configuration

 

 

 

 

HP Recommended

And the boot.log:

 

Spoiler
000002.295|so   |*|01|---------- Initial log entry ----------
000002.295|so   |*|01|+++ Note that Updater log times are in GMT +++
000002.295|boot |*|01|Initial log entry. Current logging level 3
000002.295|copy |*|01|Initial log entry. Current logging level 3
000002.295|utilm|*|01|Initial log entry. Current logging level 4
000002.295|hw   |*|01|Initial log entry. Current logging level 4
000002.295|ethf |*|01|Initial log entry. Current logging level 4
000002.295|dns  |*|01|Initial log entry. Current logging level 3
000002.295|curl |*|01|Initial log entry. Current logging level 3
000002.295|sec  |*|01|Initial log entry. Current logging level 4
000002.601|wdog |*|01|Initial log entry. Current logging level 4
000002.601|lldp |*|01|Initial log entry. Current logging level 3
000002.601|cdp  |*|01|Initial log entry. Current logging level 3
000002.601|key  |*|01|Initial log entry. Current logging level 4
000002.602|so   |3|01|Platform: Model=SoundStation IP 6000, Assembly=3111-15600-001 Rev=T Region=
000002.602|so   |3|01|Platform: Board=3111-15600-001 B 0
000002.602|so   |3|01|Platform: MAC=0004f2f1XXXX
000002.604|so   |3|01|Platform: BootBlock=3.0.2.0024 (15600-001) 30-Nov-10 15:05
000002.604|so   |*|01|Platform: BootL1=Standalone.0008 26-Feb-08 14:11:56
000002.604|so   |3|01|Application, main: Label=Updater, Version=Azurite 5.0.5.2324 09-Dec-13 15:31
000002.604|so   |3|01|Application, main: P/N=YYYY-YYYYY-YYY
000002.604|log  |*|01|Install file upload callback for 'Updater'

000002.604|app1 |*|01|Initial log entry. Current logging level 3
000002.605|cfg  |*|01|Initial log entry. Current logging level 2
000002.613|app1 |3|01|Application, load: Type=SIP, Version=4.0.4.2906 18-Apr-13 01:11
000002.616|boot |*|01|Using TFFS for flash load
000002.617|boot |*|01|Code length:         0x0097A585
000002.617|boot |*|01|Code checksum:       0x4B86ABFB
000003.591|so   |3|01|Link status is Net up Speed 100 full Duplex.
000017.660|app1 |4|01|Loaded application sip.ld from local system successfully.
000002.295|so   |*|01|---------- Initial log entry ----------
000002.295|so   |*|01|+++ Note that Updater log times are in GMT +++
000002.295|boot |*|01|Initial log entry. Current logging level 3
000002.295|copy |*|01|Initial log entry. Current logging level 3
000002.295|utilm|*|01|Initial log entry. Current logging level 4
000002.295|hw   |*|01|Initial log entry. Current logging level 4
000002.295|ethf |*|01|Initial log entry. Current logging level 4
000002.295|dns  |*|01|Initial log entry. Current logging level 3
000002.295|curl |*|01|Initial log entry. Current logging level 3
000002.295|sec  |*|01|Initial log entry. Current logging level 4
000002.601|wdog |*|01|Initial log entry. Current logging level 4
000002.601|lldp |*|01|Initial log entry. Current logging level 3
000002.601|cdp  |*|01|Initial log entry. Current logging level 3
000002.601|key  |*|01|Initial log entry. Current logging level 4
000002.602|so   |3|01|Platform: Model=SoundStation IP 6000, Assembly=3111-15600-001 Rev=T Region=
000002.602|so   |3|01|Platform: Board=3111-15600-001 B 0
000002.602|so   |3|01|Platform: MAC=0004f2f1XXXX
000002.604|so   |3|01|Platform: BootBlock=3.0.2.0024 (15600-001) 30-Nov-10 15:05
000002.604|so   |*|01|Platform: BootL1=Standalone.0008 26-Feb-08 14:11:56
000002.604|so   |3|01|Application, main: Label=Updater, Version=Azurite 5.0.5.2324 09-Dec-13 15:31
000002.604|so   |3|01|Application, main: P/N=YYYY-YYYYY-YYY
000002.604|log  |*|01|Install file upload callback for 'Updater'

000002.604|app1 |*|01|Initial log entry. Current logging level 3
000002.605|cfg  |*|01|Initial log entry. Current logging level 2
000002.613|app1 |3|01|Application, load: Type=SIP, Version=4.0.4.2906 18-Apr-13 01:11
000002.616|boot |*|01|Using TFFS for flash load
000002.617|boot |*|01|Code length:         0x0097A585
000002.617|boot |*|01|Code checksum:       0x4B86ABFB
000003.591|so   |3|01|Link status is Net up Speed 100 full Duplex.
000017.660|app1 |4|01|Loaded application sip.ld from local system successfully.
000002.296|so   |*|01|---------- Initial log entry ----------
000002.296|so   |*|01|+++ Note that Updater log times are in GMT +++
000002.296|boot |*|01|Initial log entry. Current logging level 3
000002.296|copy |*|01|Initial log entry. Current logging level 3
000002.296|utilm|*|01|Initial log entry. Current logging level 4
000002.296|hw   |*|01|Initial log entry. Current logging level 4
000002.296|ethf |*|01|Initial log entry. Current logging level 4
000002.296|dns  |*|01|Initial log entry. Current logging level 3
000002.296|curl |*|01|Initial log entry. Current logging level 3
000002.296|sec  |*|01|Initial log entry. Current logging level 4
000002.602|wdog |*|01|Initial log entry. Current logging level 4
000002.602|lldp |*|01|Initial log entry. Current logging level 3
000002.602|cdp  |*|01|Initial log entry. Current logging level 3
000002.602|key  |*|01|Initial log entry. Current logging level 4
000002.603|so   |3|01|Platform: Model=SoundStation IP 6000, Assembly=3111-15600-001 Rev=T Region=
000002.603|so   |3|01|Platform: Board=3111-15600-001 B 0
000002.603|so   |3|01|Platform: MAC=0004f2f1XXXX
000002.605|so   |3|01|Platform: BootBlock=3.0.2.0024 (15600-001) 30-Nov-10 15:05
000002.605|so   |*|01|Platform: BootL1=Standalone.0008 26-Feb-08 14:11:56
000002.605|so   |3|01|Application, main: Label=Updater, Version=Azurite 5.0.5.2324 09-Dec-13 15:31
000002.605|so   |3|01|Application, main: P/N=YYYY-YYYYY-YYY
000002.605|log  |*|01|Install file upload callback for 'Updater'

000002.605|app1 |*|01|Initial log entry. Current logging level 3
000002.606|cfg  |*|01|Initial log entry. Current logging level 2
000002.607|dot1x|*|01|Initial log entry. Current logging level 3
000002.607|app1 |3|01|Starting provisioning because of the start type.
000003.592|so   |3|01|Link status is Net up Speed 100 full Duplex.
000004.814|tls  |*|01|Initial log entry. Current logging level 4
000007.851|lldp |3|01|Enabling 802.1Q tagging, VLAN ID = 107 (from LLDP/CDP)
000007.851|lldp |5|01|VLAN Id has changed to 107.
000010.847|lldp |3|01|LLDP received a response from a switch. LLDP enabled.
000013.060|dns  |*|01|DNS resolver servers are 'A.B.C.DNS1' 'A.B.C.DNS2'
0313135247|dns  |*|01|DNS resolver search domain is 'domainName.fr'
0313135247|app1 |3|01|DHCP returned result 0x3AF from server 10.8.3.30.
0313135247|app1 |3|01|   Phone IP address is 10.10.7.47.
0313135247|app1 |3|01|   Subnet mask is 255.255.255.0.
0313135247|app1 |3|01|   Gateway address is 10.10.7.254.
0313135247|app1 |3|01|   Provisioning server address is ftp://username:****@10.6.6.8/Polycom/.
0313135247|app1 |3|01|   Time server is A.B.C.NTP.
0313135247|app1 |3|01|   DNS server is A.B.C.DNS1.
0313135247|app1 |3|01|   DNS alternate server is A.B.C.DNS2.
0313135247|app1 |3|01|   DNS domain is domainName.fr.
0313135321|app1 |3|01|Time has been set from A.B.C.NTP (A.B.C.NTP).
0313135321|app1 |3|01|   1394718801: 2014-3-13, 13:53:21, DST off
0313135322|copy |3|01|'ftp://username:****@10.6.6.8/Polycom/3111-15600-001.updater.ld' from '10.6.6.8'
0313135322|copy |3|01|Download of 'Polycom/3111-15600-001.updater.ld' FAILED on attempt 1 (addr 1 of 1)
0313135322|copy |3|01|transport res: 78 respCode 550. transport error: Remote file not found. transport error buffer: Remote file not found.
0313135322|cfg  |*|01|Prov|Starting to update 3111-15600-001.updater.ld
0313135322|cfg  |3|01|Could not get all 512 bytes of the header
0313135322|app1 |4|01|Error downloading 3111-15600-001.updater.ld
0313135322|copy |3|01|'ftp://username:****@10.6.6.8/Polycom/updater.ld' from '10.6.6.8'
0313135322|cfg  |*|01|Prov|Starting to update updater.ld
0313135322|cfg  |3|01|New load header information:
0313135322|cfg  |3|01|Code length:         0x00359D1E
0313135322|cfg  |3|01|Code Checksum:       0x1AB46C9A
0313135322|cfg  |3|01|Options:             0x00000110
0313135323|cfg  |3|01|New load header information:
0313135323|cfg  |3|01|Code length:         0x002D5AD6
0313135323|cfg  |3|01|Code Checksum:       0x1698C422
0313135323|cfg  |3|01|Options:             0x00000110
0313135323|cfg  |3|01|Updater is already present
0313135323|cfg  |3|01|Recognized Updater
0313135323|cfg  |3|01|Image is already up to date
0313135323|copy |3|01|buffered_write: transfer terminated
0313135323|copy |3|01|Download of 'Polycom/updater.ld' succeeded on attempt 1 (addr 1 of 1)
0313135327|copy |3|01|'ftp://username:****@10.6.6.8/Polycom/0004f2f1XXXX.cfg' from '10.6.6.8'
0313135327|copy |3|01|Download of 'Polycom/0004f2f1XXXX.cfg' FAILED on attempt 1 (addr 1 of 1)
0313135327|copy |3|01|transport res: 78 respCode 550. transport error: Remote file not found. transport error buffer: Remote file not found.
0313135327|copy |3|01|Update of '/ffs0/newinit.mac' failed, leaving local copy intact
0313135327|copy |3|01|'ftp://username:****@10.6.6.8/Polycom/000000000000.cfg' from '10.6.6.8'
0313135327|copy |3|01|Download of 'Polycom/000000000000.cfg' succeeded on attempt 1 (addr 1 of 1)
0313135327|cfg  |*|01|Prov|Starting to update 3111-15600-001.sip.ld
0313135327|copy |3|01|'ftp://username:****@10.6.6.8/Polycom/3111-15600-001.sip.ld' from '10.6.6.8'
0313135327|copy |3|01|Download of 'Polycom/3111-15600-001.sip.ld' FAILED on attempt 1 (addr 1 of 1)
0313135327|copy |3|01|transport res: 78 respCode 550. transport error: Remote file not found. transport error buffer: Remote file not found.
0313135327|cfg  |3|01|Could not get all 512 bytes of the header
0313135327|app1 |4|01|Error downloading 3111-15600-001.sip.ld
0313135327|cfg  |*|01|Prov|Starting to update sip.ld
0313135327|copy |3|01|'ftp://username:****@10.6.6.8/Polycom/sip.ld' from '10.6.6.8'
0313135327|cfg  |3|01|New load header information:
0313135327|cfg  |3|01|Code length:         0x0046D2E0
0313135327|cfg  |3|01|Code Checksum:       0x0714B4A7
0313135327|cfg  |3|01|Options:             0x00000080
0313135328|ethf |4|01|utilEthFilter: Trigger dynamic filter Unicast
0313135329|cfg  |3|01|New load header information:
0313135329|cfg  |3|01|Code length:         0x00464FE8
0313135329|cfg  |3|01|Code Checksum:       0x070A3E61
0313135329|cfg  |3|01|Options:             0x00000080
0313135330|cfg  |3|01|New load header information:
0313135330|cfg  |3|01|Code length:         0x00456688
0313135330|cfg  |3|01|Code Checksum:       0x0711EBD3
0313135330|cfg  |3|01|Options:             0x00000080
0313135332|cfg  |3|01|New load header information:
0313135332|cfg  |3|01|Code length:         0x0050918C
0313135332|cfg  |3|01|Code Checksum:       0x07094B4B
0313135332|cfg  |3|01|Options:             0x00000080
0313135334|cfg  |3|01|New load header information:
0313135334|cfg  |3|01|Code length:         0x005789F0
0313135334|cfg  |3|01|Code Checksum:       0x07093466
0313135334|cfg  |3|01|Options:             0x00000080
0313135336|cfg  |3|01|New load header information:
0313135336|cfg  |3|01|Code length:         0x004AF4B8
0313135336|cfg  |3|01|Code Checksum:       0x07097CA8
0313135336|cfg  |3|01|Options:             0x00000080
0313135337|cfg  |3|01|New load header information:
0313135337|cfg  |3|01|Code length:         0x00B41764
0313135337|cfg  |3|01|Code Checksum:       0x59B48B65
0313135337|cfg  |3|01|Options:             0x00000102
0313135338|ethf |4|01|utilEthFilter: Trigger dynamic filter Unicast
0313135342|cfg  |3|01|New load header information:
0313135342|cfg  |3|01|Code length:         0x009B9FDB
0313135342|cfg  |3|01|Code Checksum:       0x4D82C510
0313135342|cfg  |3|01|Options:             0x00000102
0313135342|cfg  |3|01|Application header is different
0313135342|cfg  |3|01|Recognized application
0313135342|cfg  |*|01|Prov|Updating the Application
0313135342|cfg  |3|01|Using compatible image 7
0313135345|copy |3|01|buffered_write: transfer terminated
0313135345|copy |3|01|Download of 'Polycom/sip.ld' succeeded on attempt 1 (addr 1 of 1)
0313135346|sig  |*|01|Initial log entry. Current logging level 3
0313135346|sig  |3|01|hwSigParseRemove: found key Sig_3.
0313135346|cfg  |3|01|Good image signature
0313135346|cfg  |3|01|Programming 10199567 bytes into tffs in 4K blocks
0313135724|cfg  |*|01|Prov|Succeeded updating file sip.ld
0313135725|cfg  |*|01|Prov|Image has been changed
0313135725|cfg  |3|01|Prov|Provisioning succeeded
0313135725|app1 |3|01|Application, load: Type=SIP, Version=4.0.6.0711 26-Feb-14 08:14
0313135725|cfg  |*|01|Prov|Finished updating configuration
0313135725|boot |*|01|Using TFFS for flash load
0313135725|boot |*|01|Code length:         0x009B9FDB
0313135725|boot |*|01|Code checksum:       0x4D82C510
0313135739|app1 |4|01|Loaded application sip.ld from local system successfully.
0313135739|app1 |6|01|Uploading boot log, time is Thu Mar 13 13:57:39 2014

0313135740|copy |3|01|'ftp://username:****@10.6.6.8/Polycom/log/0004f2f1XXXX-boot.log' to '10.6.6.8'
0313135740|copy |3|01|Upload of 'Polycom/log/0004f2f1XXXX-boot.log' succeeded on attempt 1 (addr 1 of 1)
0313135740|cfg  |3|01|Prov|Shutting down

 

PS: The file attachment do not work.

HP Recommended

Hello Pierre-Baptiste,

apart from a digitmap issue in your logs I suggest your work with Arrow to bring this to the attention of Polycom support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello,

I have solve the problem by defining a static IP address with the DHCP.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.