We are still seeing the IP6000 phones lock up and need a reboot on a Toshiba IPedge. We made QOS changes to the switch and it seemed to help for a week or so. At that time we tested with calls of 1 and 2 hours with success. However now the phones lock up again randomly after 20-30 minutes. We are not using a provisioning server (setup phones manually). Has anybody else had these issues?
welcome to the Polycom Community.
It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes.
The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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