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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

The SoundStatinon IP 7000 has decided not to power up! It gives off the green LED on all 3 corners when the RJ45 and cable to HDX is connected with the device screen flash for a second or two and then turns off with all 3 LEDs remaining red thereafter. The HDX system is fine but it's just the Polycom IP 7000 device that's playing up!

 

Is there a fix to this? Help!

 

Thanks,

 

Shabbir

3 REPLIES 3
HP Recommended

Hello Shabbir,

welcome to the Polycom Community.

This sounds like a defective unit and will require an RMA via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I am now having the same issue, did you ever find a resolution.

HP Recommended

Hello @Samer Sultan,

welcome to the Polycom Community.

Same reply as to the original post or given => here <=

 

Once the unit only shows the Polycom Logo and the three LED's its defective and cannot be recovered by an end user.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.