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SoundStation IP 7000 Error "uses an unsupported protocol" "ERR_SSL_VERSION_OR_CIPHER_MISMATCH"

Occasional Visitor

SoundStation IP 7000 Error "uses an unsupported protocol" "ERR_SSL_VERSION_OR_CIPHER_MISMATCH"

SoundStation IP 7000, various versions from V4 up to the newest.   Since recent browser updates, IE, Chrome, FireFox, this error happens and I can not get into the phones web interface. I can access the phones on a machine that has not been updated, but I will have to update that one soon.   I cont find anything for this error on the web related to the polycoms.  Any patches Polycom .. or ideas?

* Unsupported protocol
The client and server don't support a common SSL protocol version or cipher suite.
Message 1 of 3
Polycom Employee & Community Manager

Re: SoundStation IP 7000 Error "uses an unsupported protocol" "ERR_SSL_VERSION_OR_CIP

Hello @RichH ,


welcome to the Poly Community.


Providing full version information may help others to comment as I never have an issue using, for example, Chrome (74.0.3729.169) or Internet Explorer 11 whilst the phone is running 4.0.14.


I suggest you contact a Poly Reseller and get this into support.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Visitor

Re: SoundStation IP 7000 Error "uses an unsupported protocol" "ERR_SSL_VERSION_OR_CIP

Hello I have 110 of the IP7000's, it is becoming an issue to deal with them in person. I believe we sourced them from CDW Looking for versions information lead to a solution ( at least for now) We have always used Chrome .. because that is allowed so is IE on our company network But IE does not display the phones web page properly. Never really used FireFox. Chrome Works ... Version 71.0.3578.98 (Official Build) (64-bit) Chrome Doesnt Work Version 75.0.3770.90 (Official Build) (64-bit) FireFox. 67.0.2 32bit Doesn't Work, FireFox 67.0.2 64bit works ... :) It appears that firefox 64 bit still allows ( for now) you to accept the risk of the insecure webpage. If they stop doing that.. I loose the work around. Phone builds and up to the newest version. Someone else has to be running across this issue, I see this issue all over the internet for various reasons since the browsers have patched SSL security holes.
Message 3 of 3