Plantronics + Polycom. Now together as Poly Logo

SoundStation IP 7000 MWI LEDs don't light up.

SOLVED
Occasional Contributor

SoundStation IP 7000 MWI LEDs don't light up.

i've actually had this problem  for a while on both a 4000 and 7000.   a 330, 430, 450 and 550 all work fine.  so it looks to be specific to the conference phones.  this is under asterisk 1.4, 1.6 and 1.8. 

 

it is not a voicemail problem per se.  the phone warbles and the envelope icon shows up on the 7000's display but the LEDs do not flash.  

 

right now the 7000 is running 4.0.1 but as i said this goes back a while, even using the factory default config when the phone was new.

 

is this working for anyone?    what am i missing?

 

thanks!

Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: SoundStation IP 7000 MWI LEDs don't light up.

Hello reuteler,

 

welcome to the Polycom Community.

 

This is rather simple, the SSIP7000 has no MWI LED. Please check the Display Section => here <= of a SPIP670 against the SSIP7000 Datasheet => here <=.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Contributor

Re: SoundStation IP 7000 MWI LEDs don't light up.

hi..  the 7000's quick user's guide says otherwise.  (see attached soundstation_ip_7000_qug_sip3.0.2_english_rev_a.pdf).   Under the LED Indicators section is "Flashing Red - You have voice mail." 

Polycom Employee & Community Manager

Re: SoundStation IP 7000 MWI LEDs don't light up.

Hello Reuteler,

 

this must simply be a typo error as I could not think of a conference room that would need a Voice Mail Indicator,

 

The UCS 4.0.1 => here <= , the SIP 3.2 => here <= or the SIP 3.1.1 => here <= neither mention this functionality.

 

I will highlight this to our documentation team to be removed.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Highlighted
Occasional Contributor

Re: SoundStation IP 7000 MWI LEDs don't light up.

it's also true of the 4000's quick user's guide.  altho i'd say a lot of us home office remote worker types use these conference phones and would appreciate a voicemail indicator.

Message 5 of 5